I am looking for ideas and advice - I am trying to set up my toshiba 1800 S??? PIII - 850 with PCPHONE from iconnecthere.com ( a long distance provider). I had it working fine on my laptop - until I upgraded the operating system from 2000 to windows xp. Now the PCPHONE does not recognize the speakers (ALi Audio Wave). The speakers work fine for all other applications and programs as far as I can tell. I have tried updating the sound card drivers from Acer's site - but maybe I am not installing them correctly. I am wondering if the speakers are in use by another program - that runs in the background. Another related question? how do I determine the laptop model I have - Toshiba's product support is specific to model number - I know I have a satellite 1800 2 hundred something?