We use an application which logs into a vendor's site. Since Tuesday, the application has gotten no response from the server. In addition, there has been no response from the company's web site, which is in the same IP range. Run a tracert on both IP's which times out leaving our network.

Call the company, and the tech (with accent from who knows where) tells me everything is working and that he can access the web site. I ask, "are you accessing it internally or over the internet?" He says over the internet. Not sure I believe him, but we are always making changes to our firewall, so it is possible that we are blocking it - although I can't imagine why. Tell him I'll recheck at our end.

Then occurs to me to run a tracert remotely from network-tools.com. That times out about 14 jumps out. So I conclude that it ain't us and the problem is on the vendor's end. Call back and ask them to check their server. Am I missing something? The website is www.firstamres.com