-
June 3rd, 2004, 10:00 AM
#1
Registered User
IP Down?
We use an application which logs into a vendor's site. Since Tuesday, the application has gotten no response from the server. In addition, there has been no response from the company's web site, which is in the same IP range. Run a tracert on both IP's which times out leaving our network.
Call the company, and the tech (with accent from who knows where) tells me everything is working and that he can access the web site. I ask, "are you accessing it internally or over the internet?" He says over the internet. Not sure I believe him, but we are always making changes to our firewall, so it is possible that we are blocking it - although I can't imagine why. Tell him I'll recheck at our end.
Then occurs to me to run a tracert remotely from network-tools.com. That times out about 14 jumps out. So I conclude that it ain't us and the problem is on the vendor's end. Call back and ask them to check their server. Am I missing something? The website is www.firstamres.com
Probability factor of one to one...we have normality, I repeat we have normality. Anything you still can't cope with is therefore your own problem.
Similar Threads
-
By iAlias in forum Networking
Replies: 6
Last Post: December 1st, 2003, 12:16 AM
-
By gazzak in forum Internet and Networking
Replies: 11
Last Post: February 5th, 2003, 11:36 AM
-
By Wyckyd1 in forum Networking
Replies: 8
Last Post: March 27th, 2002, 04:21 PM
-
By Sash in forum Windows XP
Replies: 6
Last Post: November 10th, 2001, 03:58 PM
-
By Zealing in forum Tech-To-Tech
Replies: 15
Last Post: September 27th, 2000, 10:10 PM
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
-
Forum Rules
|
|
Bookmarks