I've got an odd one. It's actually two problems currently but both are with Word 2002 SP3. The problem I'm focusing on first is this; if I take a screenshot, open word and past I get just a small grey shaded box. If I have word open already and take a screenshot, it pastes fine. What the heck is this? I'm not even sure where to begin... We have other D620 Dell laptops running the exact same software and versions that have no issue.

The second problem I believe is stemming from the first. We have a database that has a section in it that you double click on it and it opens up a word document for you to paste screenshots or other relevant data to. The problem with this laptop, once it's open and you try to close it it asks you if you want to save it. Normal operation of this function just saves it directly back to the database.

I'd like to concentrate on the first problem because as I said I think it stands a good chance of fixing the second if the first one is taken care of. Any ideas?