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August 2nd, 2002, 02:42 PM
#1
Registered User
Can anyone suggest a good IT helpdesk program??
Can anyone suggest a good IT helpdesk program? I would perfer one that has web interface, uses PHP &/or MySQL, and is FREE. I would settle with one that uses CGI, but I want open source!
Thanks.
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August 2nd, 2002, 02:53 PM
#2
Geezer
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August 2nd, 2002, 03:16 PM
#3
Registered User
Originally posted by confus-ed
Well maybe write one yourself?? That might be a very nice project...
I've never seen a free program doing what you want, but now I've replied I'll be able to see if anyone else does...
I have seen plenty on sourceforge.net, but they weren't that great. The one that I did like, well, its demo wasn't working so I had to go off of was the documentation.
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August 2nd, 2002, 04:26 PM
#4
here's one...PHP and MySQL:
PHP Helpdesk
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August 2nd, 2002, 06:42 PM
#5
Senior Member - 1000+ Club
Voicemail?
I'm in charge and I say we blow it up
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August 2nd, 2002, 10:38 PM
#6
Registered User
If you have Lotus Notes, you'd be a fool not to use it..
Apart from that
the remote access software called PC DUO has a really neat "HELP!" ability built into it..
"The fact that I think Bach was mistaken doesn't alter the fact that I think the B-minor Mass is one of the greatest pinnacles of human achievement. It still absolutely moves me to tears to hear it. I find the whole business of religion profoundly interesting. But it does mystify me that otherwise intelligent people take it seriously" - Douglas Adams
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August 4th, 2002, 12:22 PM
#7
Registered User
Originally posted by geeksRus
here's one...PHP and MySQL:
PHP Helpdesk
Have you used this one?
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August 4th, 2002, 10:39 PM
#8
Registered User
Originally posted by -Senectus-
If you have Lotus Notes, you'd be a fool not to use it..
Apart from that
the remote access software called PC DUO has a really neat "HELP!" ability built into it..
I've heard the newer enterpise edition has an optional help desk component similar to the one requested, it isn't free though.
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August 29th, 2002, 01:08 PM
#9
Registered User
?
I don't know exactly what you are looking for, but Track-It is not good at all. It's a helpdesk call-tracking software with inventory and other functions.
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August 30th, 2002, 06:14 AM
#10
Registered User
We use Track IT.. I hate it, its horrible and if you actually want to do anything remotely useful, you have to buy additional components. Unfortunately, I haven't been able to find anything else that meets mismanagements criteria. My idea of giving all supervisors a supply of specially trained pigeons to send service requests in was, quite rightly, shot down. I did hear that the makers of T.IT have been bought out by Intuit, not sure if that'll help or not though...
Cheers
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September 21st, 2002, 10:59 AM
#11
Registered User
It's nice to hear that someone elses mis-management forces them to use Track-It Titchkey! The only thing it's good for it showing that even though we have 3 support people, I do 54% of the calls! The program isn't flexable at all. We have called the company and they just tell us that most of the stuff we want to do won't work!
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