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March 30th, 2007, 09:22 AM
#1
Registered User
Geek Squad checklist leaked!
" I don't like the idea of getting shot in the hand" -Blackie in "Rustlers Rhapsody"
" It is a proud and lonely thing, to be a Stainless Steel Rat." - Slippery Jim DiGriz
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March 30th, 2007, 04:17 PM
#2
Registered User
Originally Posted by Guts3d
Thank you
I suppose I'd be a poor tech if I found any of this info usefull?
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March 30th, 2007, 07:39 PM
#3
Intel Mod
"Burn or eat this document after reading"
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March 30th, 2007, 09:51 PM
#4
Registered User
Originally Posted by Loopy
Thank you
I suppose I'd be a poor tech if I found any of this info usefull?
Not at all, I thought it pretty good. There were a lot of things I would do differently, but I'd bet everyone else here would say the same. And I would refuse to eat it even with extra ketchup!
" I don't like the idea of getting shot in the hand" -Blackie in "Rustlers Rhapsody"
" It is a proud and lonely thing, to be a Stainless Steel Rat." - Slippery Jim DiGriz
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March 30th, 2007, 11:39 PM
#5
Intel Mod
Originally Posted by Guts3d
I would refuse to eat it even with extra ketchup!
I wouldn't try it unless it was converted to an .EDF (Edible Document Format)
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March 31st, 2007, 06:00 AM
#6
Registered User
Wish I'd thought of that...
" I don't like the idea of getting shot in the hand" -Blackie in "Rustlers Rhapsody"
" It is a proud and lonely thing, to be a Stainless Steel Rat." - Slippery Jim DiGriz
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March 31st, 2007, 02:56 PM
#7
Registered User
Useless to eat it, since it's reconverted to PDF. Overall, I thought it was a pretty good guide for a large organization employing mostly newbies. I did find it surprising that no mention was made of haruspicy as a diagnostic tool.
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April 1st, 2007, 12:24 PM
#8
Registered User
Lol, the comments here reminded me of a restaurant I saw on T.V that was in Chicago. The, I think he was head chef? anyway he had this modified inkjet printer that had flavored inks he would use to print on soy paper, an odd yet edible meal.
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April 6th, 2007, 12:03 PM
#9
Registered User
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May 22nd, 2008, 11:25 PM
#10
Registered User
. . .A Distended Capacitor is an immediate service disqualifier. . .
I guess them there Geek Squad folks don't know how to use a soldering iron. LOL
The early bird may get the worm; but the second mouse gets the cheese!
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May 23rd, 2008, 03:49 AM
#11
Driver Terrier
Any checklist makes sure that something isn't forgotten, so this is a good thing. As Guts said, most of us have our own little foibles when it comes to execution, but the list as it stands is quite thorough. I always start with a backup though... saves alot of hassle later.
Never, ever approach a computer saying or even thinking "I will just do this quickly."
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May 23rd, 2008, 10:49 AM
#12
Registered User
I don't see the section on "over charging customers for services and not actually fixing the problem".
I cannot tell you how many computers I have fixed that were supposedly recently fixed by "Geek Squad". I remember a recent customer that got charged $180 for virus/spyware removal only to have the problem return in a couple days. Geek Squad said they would come out again but it would be a separate charge. The only good thing is she happened to be a parent of one of the kids my Wife teaches and she suggested that I fix it for her. I kind of felt bad that I had to charge her another $100 to backup the little data she had on there and run the built in restore from HP.
The problem is many of the Geek Squad team members can only follow the written checklist and do not have any real tech common sense to diagnose the problems themselves.
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May 23rd, 2008, 05:36 PM
#13
Registered User
too many newbies, not enough experienced supervision. "Yesterday I didn't even know what an A+ Certification was! Now, I done got one!" But of course, they aren't the only business promoting the "quick and dirty in/out" service model.
But, doggone it, I'm still surprised my old remark about diagnostics by haruspicy never drew a remark. Oh, well. Haruspicy is a method of divination by reading the entrails of a sacrificed animal. So, for haruspicy diagnostics to work, you need Guts. fine. don't chuckle.
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May 24th, 2008, 04:26 AM
#14
Driver Terrier
*NooNoo backs away carefully, smiling nicely at slgrieb... then runs
Never, ever approach a computer saying or even thinking "I will just do this quickly."
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May 24th, 2008, 02:41 PM
#15
Registered User
Haruspicy is a method of divination by reading the entrails of a sacrificed animal. So, for haruspicy diagnostics to work, you need Guts. fine. don't chuckle.
If anyone is gonna run, it will be me!
Last edited by NooNoo; May 25th, 2008 at 08:02 AM.
" I don't like the idea of getting shot in the hand" -Blackie in "Rustlers Rhapsody"
" It is a proud and lonely thing, to be a Stainless Steel Rat." - Slippery Jim DiGriz
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