How much is too much to ask for with emergency service?

[Niclo Iste]

I highly doubt that a half-decent IT dept can't handle a virus infection. If they can't, the company needs to fire them.
That being said, unless you can dissect a beand new virus and produce an antivirus I think that the rate is highly exagerated.

LOL read my why I sigh additions as of the past few posts. by the way I agree. But as long as companies like to just get by it will be my niche market.