[RESOLVED] Can't access internet/E-mail

[komputatek]

This Compaq Presario came with Win98SE and was recently upgraded to ME (bad move!!!) The customer uninstalled ME, but hade MAJOR problems. I arrived and reinstalled 98SE over the top without loosing the personal info. Now the OS works well and will dial up, but won't allow ANY i/net access! I've unistalled and reinstalled DUN, The modem, The DUN adapter and TCP/IP.

It seems to dial up fine, but then plays dead with only a few hundred K transferred.

I've tried IE5, Netscape4.7, Realplayer, Oh!, I also tried to ping the local ISP(pingable) but it said that it was unable to locate. This also had Mcafee firewall installed, but I've uninstalled it. I've also ran system file checker. I've also disabled all the nonessientials in the startup.

HELP!

[techleet]

What exactly did it say when you pinged the ISP? (I assume you pinged your gateway when you say you pinged the ISP) Did it say "Destination unreachable" or "remote host timed out"?

[3fingersalute]

Originally posted by komputatek:
This Compaq Presario came with Win98SE and was recently upgraded to ME (bad move!!!) The customer uninstalled ME, but hade MAJOR problems. I arrived and reinstalled 98SE over the top without loosing the personal info

They ugraded to ME and then you loaded 98SE over top of ME???....Am I reading this right?

If so, I would suggest backing up any personal data and formatting and starting from scratch....upgrades are flaky at best, and then you loaded an older OS over top a newer one?....I'm surprised anything works!

[komputatek]

Win ME WAS uninstalled.

I believe the ping response was "unknown host".

I'm probably going to dump the partition in the morning. I've put waaaaay tooooo much time on this already. I just like to learn from things like this.......

[3fingersalute]

Try searching the reg and removing all keys that say DHCP. Windows will re-generate them, and I have seen this fix some browsing issues.

[komputatek]

Thanks for the DHCP idea. I'll try it before I dump the drive.

Wish me luck!?!?!?!

[Kenteth420]

Better yet uninstall all network protocols and dialup networking, and delete the 2 winsock2 dir's in the registry. Restart and reinstall DUN.