Blind leading the blind

[SavagePenguin]

Don't you love it when you're doing phone support and the caller leaves out a vital detail?

I had a call last week, and was trying to guide the gentleman through running a scandisk. He kept insisting that there was no way to select the C: drive from the ScanDisk menu, although he could choose between Standard or Thorough.

Blah blah blah... five minutes later he brings up the fact that he's totally blind and is using special software to navigate through Windows.

[theBeast]

"Do you see right above where it says "Standard?"
"No..."
:P

------------------
***the Beast
- Fate drove me here...then told me to get out of the car...

[tregee]

Thats just like asking for help in a post and not saying what your running

[Nighthand]

Ok guys you should like this one. I do phone support and keep having users ask me if I can hear their fan running across the room. I wear two hearing aides, dude! No, you will have to get a bit closer than 50 feet away in that warehouse you are in. And then people say, well you don't have a speech impedement, how would I know you wear hearing aides. The Bionic Woman could not hear your fan through all the background noise you have on your speakerphone. Sheesh.

[Jvaguy]

the big vital sign i think they leave out is their own HEAD ... umm but some use it and make it worse so i dunno