What Frosts Your Cookies?

[LPetrarca]

Why is it that everybody thinks that because we fix computers, everytime a copier jams or a printer needs to be repaired, they call the IS Department?

Then, to really tick me off, they always cop an attitude when I tell them "printer repairs are not performed by IS. It's a whole different animal from computer repairs. We subcontract them out."

Then, the icing on the cake is when they make some comment as to the technical abilities of myself or my colleagues.

That frosts my cookies!

How about anybody else?

Phew, I feel a whole lot better after that rant!

[Wayward Clam]

I couldn't agree more with you on this one.

We've had customers throw tantrums because we wouldn't fix their Playstations. WTF????

[RIOT]

Yeah, I've had to work on fax machines, line printers, coin sorters, coin wrappers, and deskjet printers. The line printer still doesn't work, and the bookkeepers want to know why. I tell them I have no clue what's wrong with the printer!!

I want chocolate frosting on my cookies and no nuts.

[PuterGeekGirl]

Yep........if it has a CHIP in it...they think we can fix it...welcome to the world of IT.

[Triumph]

Let them eat phone messages and make them submit their problem in triplicate to the owner of the company then you might fix their printer

[bfrau]

I know printers/copiers is not our responsibility, but some of these people cannot even turn on them on. So I would rather they come find me now than let them try to either attempt to fix it, or attempt to find the customer support number on the front of the copier and then try to leave a message that someone could comprehend. So, our policy is "Don't touch it, come get me".

[LadyTech]

What torques me???? Working on a problem for an hour, only to find out the problem is due to the Networking folks taking something up/down/changing, etc... without letting anyone know...
Example.. users couldn't connect to the internet, so knowing better, I called networking to find out if anything was going on with my network.. they said "nope, everything is fine"...so I start workin'.. workin'.. take a break for a soda, walk by the hub room and low and behold.. there's 3 networking people swapping out my hub!!
(and had been working on the swap for the last 2 hours!)..
whew.. ok.. deep breath..I'm ok now..

[Kymera]

Yeah, I got a call from a user once, where he wanted me to program an amort function into his TI-83. I looked at him like he was crazy, shook my head and slowly explained that we don't handle calculator programming.

[Wayward Clam]

Ladytech, know what you mean, that happens with our town's ISPs.

Step 1: We sell a customer to the computer, setting it up on the ISP first, testing it, works fine.

Step 2: Customer gets home, internet connection doesn't work.

Step 3: They call ISP. ISP tells them it's our fault. Customer comes back here.

Step 4: We attempt to connect, doesn't work. Troubleshoot for a while. Attempt to download a patch or a new driver, discover OUR internet isn't working. Troubleshoot for a while, phone ISP. ISP's phone message says "We are experiencing an excess of phone calls. Remain on the line and your call should be answered in approximately 15 minutes. If your call is regarding Internet trouble, and you cannot wait, send us an e-mail describing your problem."

Step 5. ROFLMSO.

Step 6. Tell the customer their ISP is a bunch of monkeys that haven't yet evolved to Elbatcho's stage and that there is nothing wrong with the computer.

Step 7. Go post to Windrivers.

[LagMonster]

what is amort. Almortization?

I hate it when people ask off the wall questions! What do you like best about the HP model blah blah blah. Like you've tried them ALL out or something.

[LPetrarca]

Originally posted by LagMonster:
I hate it when people ask off the wall questions! What do you like best about the HP model blah blah blah. Like you've tried them ALL out or something.

Like we really have no life! After working all day at the office and spending a good part of the evening doing phone support for family and friends, I REALLY look forward to relaxing by perusing the 10,000 computer magazines I get monthly, to keep up on every new piece of hardware and software out there so I can answer their dumb-*** questions about the speed of a T1 vs. cable modem vs. DSL etc.........like they would understand in the first place!

[Kymera]

Originally posted by LagMonster:
what is amort. Almortization?

That's exactly right. The guy was, and from what I have heard, still is a d_ck! That's the other thing that gets me, these low level jack_sses who think they own you, because you provide a service for their department. So they stop you for every single mouse skip and OS hiccup they see, even after hours. Like I have nothing better to do. I tell them to "Kiss my grits."

[CobraTekMax]

I get really ticked off when I'm asleep at my desk, and someone has the nerve to wake me up! What, do they think I'm here to WORK or something?

[APCSI]

We build custom PC's. What really pisses me off is when a customer gets their PC home and installs all their "borrowed" software and the machine starts acting up and they call and tell us we sell inferior equipment.

[http://forums.windrivers.com/cgi-bin/forum1/noncgi]

I wind up having to unjam the copier and the laser printers here all the time.

And nobody seems to know how to replace the bloody toner carts in the laser printer. Some people just keep printing until the paper comes out white, THEN they ask about replacing the toner. Duh!