Thanks for the tips so far...
The user does NOT have IE4 (since there is no modem in the system)nor a sound card. The drivers have been cleaned out and re-installed but no luck. Unfortatly the computer is stuck in a plant and I am at head office, so I can not try the restart in safe mode with networking. Thanks for the tips so far. Greatly appreciated! Anymore ideas on this one would be wonderful!