My senior supervisor, person that is over my current boss, is asking the techs what "training" we feel would help us in our jobs. Also he wanted to know what "training" would help the Help Desk Techs do their job better.

Basically I'm a "field" tech, I resolve all calls the Help Desk can not correct over the phone, this ranges from printers to software to basic networking. They only things I do not handle are "server" requests and "networking ( wiring )". TIA.