Having trouble with Word: IPF in winword.exe on startup

[Beano]

Can anyone help me out? I've been having problems with Microsoft Word giving me an invalid page fault in winword.exe when trying to open it. I formerly had Office 97, and started getting this error. I uninstalled Office 97, and upgraded to Office 2000 and dowloaded and installed all of the upgrades to 2000 that Microsoft released. Doing this allowed me to use Outlook again without getting the IPF in winword.exe, but I still cannot open Word without getting the error. Anyone have any ideas? I'd appreciate any suggestions anyone might have.

Thanks.

[CompuDocs]

Try deleting the Normal.dot template, Word will re-create it. This fixes a few problems in Word 97 & 2000

Charlie

[Beano]

thanks for the reply. Unfortunately, I cannot find a Normal.dot template anywhere in the file system. The only file even close is the Normal.fmt file. Any idea where Office decided to hide Normal.dot?

[maverickhowell]

Word created the normal.dot (default document template used for blank documents and for storing default formatting prefs) the first time is run or whenever the file cannot be found e.g. lost network connection to server template path etc.

In your case...

If the file does not exist the problem is with Word reading the basic info from the environment and using that info to build the template and then comtinue to load.

try this...

Start Word from Start: Run: by just entering WINWORD(space)/a followed by enter.

If Word starts then one of the following is likely to be at fault;

1. Dodgy printer driver (install a generic text and retry).

2. Dodgy display driver (start in safe-mode 95/98/me or VGA mode NT/2000)

3. Dodgy Word registry entries (use regedit and delete HKCU\SOFTWARE\MICROSOFT\OFFICE\9.0\WORD\DATA and restart Word)

There is actually a good article in the MS KB which suggests a few other things which can be found at...

http://support.m icrosoft.com/support/kb/articles/Q181/4/71.ASP?LN=EN-US&SD=gn&FR=0&qry=word%20startup%20troubleshooting &rnk=5&src=DHCS_MSPSS_gn_SRCH&SPR=WRD97

It's a 97 article but it's still 99.9% relevant!

I hope this helps