Remote Assistance won't start
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Thread: Remote Assistance won't start

  1. August 30th, 2002, 02:45 AM #1
    mrwilhelm
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    Remote Assistance won't start

    I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

    Any ideas?
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  2. August 30th, 2002, 03:58 AM #2
    NooNoo
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    Did you do the windows update for remote assistance? Wouldnt be the first time an M$ update made things worse....
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  3. September 21st, 2004, 09:01 PM #3
    rss
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    same problem

    Quote Originally Posted by mrwilhelm
    I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

    Any ideas?
    I am having the same problem. have you gotten anywhere with this yet?
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  4. September 21st, 2004, 10:41 PM #4
    futuretech
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    Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.
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  5. September 22nd, 2004, 06:27 AM #5
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    that's not it

    Quote Originally Posted by futuretech
    Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.

    these machines are running on a homenetwork. the only firewall is from the router and port 3389 is triggered and forwarded. I am able to use remote desktop between these machines and that's suppose to use the same basic technology. any other suggestions?
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  6. September 22nd, 2004, 10:35 AM #6
    futuretech
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    Try having the remote assistance invite sent by e-mail.
    Sometimes for some reason MSN messenger invites dont seem to work.
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