Dude I got a Dell and now I'm in video hell

**Dark Millennium** · March 15th, 2003, 04:06 PM

Hi guys.

I purchased a used Dell optiplex GX110 system. P3 (SLOT 1) 600 Mhz, ATI on board video.

The problem is the onboard video doesn't work well (big surprise), and I attempted to install a pine sis 6326 8 MB video card.

I followed Dell's instructions to install the card and get it to work (as I can't disable the onboard video in the bios). The problem

The problem is that when windows was using the new card, the mouse seemed to be in two places at once (move it over start and it aslo appears to be in the middle of the screen). Also and ugly puke colour green has appeared in the ok box, on shortcuts, various places that should be white like the background of explorer, etc....

I have put the machine back on the onboard video and no probs.....

I have tried total reinstall of system, updating drivers for video and mouse, and contemplating hanging myself for getting a dell.

Anyone have any ideas? I haven't done a bios update yet as I was unable to locate it on Dell's site (probably overlooked)

The system is currently running windows 98se with all updates.

Thanks and have a nice day.

**NooNoo** · March 15th, 2003, 04:21 PM

you got another video card to try? Pine is not known for it's reliability....

**Dark Millennium** · March 15th, 2003, 04:35 PM

Unfortunately no. The only other card I have spare is AGP and this PC doesn't have and AGP slot.

**NooNoo** · March 15th, 2003, 04:53 PM

dell bios update for the GX110

What happens if you try to run it as a dual monitor setup?

**Dark Millennium** · March 15th, 2003, 05:16 PM

I tried the dual monitor setup up. The onboard worked fine. the PINE had the same issues as before.

This card hadn't givien any trouble before either.

Thanks a lot for the link btw. I will give that a try after work.

Are all Dell's this much fun?

**NooNoo** · March 15th, 2003, 05:26 PM

Any board with onboard video and no jumpers is classed as "fun"

**Dark Millennium** · March 15th, 2003, 05:31 PM

**dr_jones** · March 20th, 2003, 10:53 AM

have you tried updating your video card drivers? if the problem occurs only once windows has loaded this could well suggest driver problems, directx maybe.. did you fully unistall the onboard video drivers and any sofware utilities that may have come with it??

Try also reseating the graphics card. pull it out and put it back in again see if this sorts out the problem.

you could try using a different pci slot... and see if problems till cocurs when all other cards are removed...(dont unistall them, shut down pull em out and reboot.. if problem is still there.. turn off put them back in again and windows should...?? reinstall them automatically for you since driver files, registry entries etc etc will still be there.

**geoscomp** · March 20th, 2003, 11:02 AM

And check if you can what pci slots are shared with the onboard video..you may have an irq conflict with the mouse. Have you disabled the onboard video in device manager?

**Dark Millennium** · March 20th, 2003, 11:56 AM

Originally posted by dr_jones
have you tried updating your video card drivers? if the problem occurs only once windows has loaded this could well suggest driver problems, directx maybe.. did you fully unistall the onboard video drivers and any sofware utilities that may have come with it??

Try also reseating the graphics card. pull it out and put it back in again see if this sorts out the problem.

you could try using a different pci slot... and see if problems till cocurs when all other cards are removed...(dont unistall them, shut down pull em out and reboot.. if problem is still there.. turn off put them back in again and windows should...?? reinstall them automatically for you since driver files, registry entries etc etc will still be there.

Actually yes, I got the lastest drivers from pine for the card. No luck there.

I also made sure that the onboard video was disabled but the same issues occured. As for removing the drivers for the onboard video not sure what you mean there... My understanding is that if I remove the on board video drivers windows will reinstall them at the next boot.

Also I tried that link and the bios update didn't work. Said I had a Banff system and not Jalepeno. I haven't had time yet to go looking for the proper bios update.

Thanks for all the suggestions though guys I will keep trying.

**dr_jones** · March 20th, 2003, 12:11 PM

''I also made sure that the onboard video was disabled but the same issues occured. As for removing the drivers for the onboard video not sure what you mean there... My understanding is that if I remove the on board video drivers windows will reinstall them at the next boot. ''

before you installed your new graphics card did you first uninstall the drivers for your onboard video...

You should generally always unistall old drivers(not all just those for the kit you're pulling out) before a hardware upgrade

All sorts of things can happen if you dont.. though sometimes you will be fine

I noticed once on a machine both ati's and nvidias control panels in the display settings menu(only one card was present in the machine)..... games kept crashing.. system whould freeze etc etc.

if you type 'dxdiag' at the run promt from windows start menu.. you could check to see if there are any dx related problems.. reinstalling direct x may help..

irq prob with mouse and video sharing same id.. maybe.. heard of mice lockups due to video card drivers...

**geoscomp** · March 20th, 2003, 12:17 PM

And if you change the display type for your onboard video to standard vga adapter, then deactivate it, while the new card is out of the system, and the new cards drivers are uninstalled, then reboot with the new card and let the drivers install, you may get around it.

**Dark Millennium** · March 21st, 2003, 08:27 PM

Thanks for all the suggestions and thanks for explaining that to me.

should have known it would have been soemthing obvious

asa to direct x I reinstalled that several times to rule it out. Same issues. Haven't had a chance to touch the machine in a bit but will let you guys know how it turns out.

thanks again and please forgive my numerous spelling errors.