OutlooK 2000

**Zonie** · April 23rd, 2003, 09:45 AM

First problem is "E-machine", real problem is client has (4) of these machines in office,(Identical hardware, and software), and has Office 2000 installed. (1) machine will not open Outlook. It starts to open then freezes with the logo and stops responding. I have done a repair and uninstall, then reinstalled from scratch. It still will not go any farther. Any ideas would be appreciated. I'm ready to throw it out the door.

**Darkstar** · April 23rd, 2003, 10:00 AM

Are they using a .pst to hold their mail? If so, what is the size of it? Do a search on c:\ for *.pst (sometimes they are in weird places)

**PeLiGrOsO** · April 23rd, 2003, 10:07 AM

what operating system are you running on the pcs ? the office 2000, was it a full installation or an upgrade from office 97? has anything been installed or removed before the problem started happening ? give me a little more feed back.
another ideal will be to upgrade to outlook xp.. should be free upgrade from microsoft.

**Zonie** · April 23rd, 2003, 10:08 AM

They want to use this for their email, however, it has not been setup yet due to this problem. It has not been setup, therefore no .pst. I know where you were going and wish it had been that simple. Thanks for the thought.

**Darkstar** · April 23rd, 2003, 10:15 AM

So there are no profiles set-up at all if you right-click on the Outlook desktop icon?

**Zonie** · April 23rd, 2003, 10:26 AM

This is correct, no profiles, no accounts, nothing. It won't start past the outlook logo screen. PeLiGrOsO: the os is windows XP and yes this is a full install and not an upgrade. All machines are brand new and configured the same. Go figure, only the one will not start Outlook.

**Ya_know** · April 23rd, 2003, 10:36 AM

I don't think it will help, but try the start/run and type in "outlook /safe" see what happens (you may have to enter the full UNC path to outlook.exe if windows doesn't know the path).
OL2000: Additional Command-Line Switches

**Kineda** · April 23rd, 2003, 10:58 AM

I just had a system doing the same thing with office 97 and the fix was to replace the c:\windows\system\msvcrt40.dll with a new one from the office cd...might work but i would make a backup of the current one inside of windows\system, something to try

**Zonie** · April 25th, 2003, 09:47 AM

Well, I was able to get to the machine, (the client was gone for a couple of days), by doing what Ya_know said with the "Outlook /Safe" I was able to bring the Outlook up completely like it should. What does this mean and where do I go next? I thought of trying to create a folder and try to create a path with this comman line, but this will not solve the problem. Any help appreciated.

**Ya_know** · April 25th, 2003, 10:15 AM

Are you absolutely certain that there is no profile setup?

Normally the Outlook /safe move is used to get into outlook when something is wrong with a profile, and you want to get in and change things, like a preview pane, compress PST's, or just delete strange emails. I've never seen a PC that didn't start outlook the first time after initial install the way you described.

Removing Office the last time, did you use the eraser tool before you reinstalled?
OFF2000: How to Completely Remove Office CD1 on Windows 2000

**Kineda** · April 25th, 2003, 10:52 AM

you could try running the "/a" switch fromthe command line just like when you did the "safe" switch this should reset outlook let me know

**Zonie** · April 25th, 2003, 07:23 PM

Sorry, had a call out in the boonis (desert), will try it on Monday. Thanks for the help.

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