Hi People,

Recently I have bought a new PC with XP Pro on it and wanted to start using my HP Photo Smart S20 scanner with it again. The original software isn't compatable with XP, so I downloaded the new version no problem which all installs fine.

The trouble comes when I connect the scanner via USB. It detects that there is new hardware to deal with and I go through the motions with the wizard, but then I get this:

Cannot Install This Hardware
"The name is already in use as either a service name or service display name".

I have tried every combination of re-installing everything and starting from scratch, but still the same prompt.

INTERESTING: Tried it on a friends laptop - everything works fine!

Any ideas always very gratefully received,

James