This is more of a complaint than a question. I just bought a new Linksys wrtg54g version 2 wireless router/access point and a 3com pcmcia wireless card. We run a dhcp/file server with a Cisco Catlyst 2950 with a cable connection. So I swapped out the old linksys besfr41 router and configured the new Linksys router everything worked great except that none of the machines could browse the local area network. So I called Linksys's tech support hoping to get some help not one of the six different people I talked to asked what any of the settings were in the router. I was told various different things by each person I spoke with. First I was told that the router would not do file and print sharing that they were only an internet device then I was told several times that the router was fine that it was my internet settings when I asked why it worked with the old router they informed me that my antivirus software was blocking the ports that allow file sharing. Finally (still without checking the routers settings) they shipped me a new one overnight. I setup the new one same problem so this time I called tech support and was informed that it must be my cable modem that was blocking the port requests for file sharing. WTF??????? After I started digging around in the wireless router I finally found a way to add the servers ip as a static hop which solved the problem. So I checked in Quickbooks to see how many linksys products I sell a year and came up with an average of 119 per year for the last 3 years which I am happy to say will never occur again as long as I own this store.