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April 4th, 2004, 09:57 AM
#1
Registered User
Windows Installer Problem
Laptop Specs:
Sager Notebook
98SE
128MB Ram
12GB HD
Processor: Intel X86 Family 6 Model 8 Stepping 3
Problem: At first I was getting errors with Msgsvr32 caused page fault in MSI.dll, and the same in Explorer on this clients machine. I downloaded a new MSI.dll file and with success was able to stop the problem. I ran virus checks, spyware programs to make sure laptop was clean. I opened several programs, MS Money, IE, Quicken and oters to make sure all was fine. They opened ok. Went to open Word 200 and received message " This aplication requires windows installer to run." Google searched and found item needs to be reinstalled. Tried to reinstall and received message " Windows installer updated, reboot and run setup again." Did as instructed, install does the same thing. MS keyboard advises to run the setup from windows explorer, double click the setup.exe instead of from autorun. Tried this, still the same problem. Any ideas as to the problem here? Any help appreciated. PS: Would like to keep from wiping out if possible.
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