I'm not sitting at this laptop and just asking for any suggestions for things I can look for. This laptop has a 12 cell lithium lon battery that is less then one year old. (they tell me) It has only once been used on battery power and it said it was low and has sense been solely used on ac with the battery in. She now wants to go on the road and use it but when she tries to power up on the battery it does nothing. I think the battery is just gone but is there anything else I can look for when I get there? I tried looking for test procedures on laptop batteries but couldn't find any.