Blue Screen of Death while using Illustrator

**caseyquintin** · April 5th, 2007, 08:18 AM

Every once in a while, when I'm in Illustrator CS2, the computer goes to a blue screen and reboots automatically. It's very random, but it seems to always be when the computer's not actually doing something. The HDs not doing anything, it's silent. It will go to this screen, and when I boot back up, it says that my system has had a fatal error, do you want to send the info? Blah blah.

When it send the info, it goes to a page on Microsoft, http://wer.microsoft.com/responses/R...c-6d31d093ef70. It says it's a driver error.

The tech information in the "send" box lists "Temp\WERe5of.dir00\mini040507-02.dmp" and "Temp\WERe5of.dir00\sysdata.xml" as the files that messed up.

Can anyone tell me how to fix this? It's extremely annoying and counterproductive!!

Oh yeah... every time it happens the information changes. It just happened again and this time the information was "Temp\WERfdb3.dir00\mini040507-03.dmp" and "WERfdbe.dir00\sysdata.xml"

Also, the error signature it gives me is:

BCCode: 10000071 BCP1: 00000008 BCP2: 80042000 BCP3: 00000000 BCP4: 00000000 OSVer: 5_1_2600 SP: 2_0 Product: 768_1

Hope that helps.

**NooNoo** · April 5th, 2007, 10:15 AM

What does teh actual blue screen say?

Should be an error in capitals and _ and some numbers and a file name... post those and we can get somewhere!

**caseyquintin** · April 13th, 2007, 11:16 PM

It says "IRQL_NOT_LESS_OR_EQUAL" at the top. I think it says that every time, but I really don't know.

Didn't see you needed the numbers. Next time it does it, I will post those.

I've run HiJack This and did the analysis. Everything's okay with that.

**NooNoo** · April 14th, 2007, 04:57 AM

OK, there should be a number like 0x000000a and a file name after the error - that will help pinpoint the problem. IRQL_NOT_LESS_OR_EQUAL implies a hardware or driver problem

**caseyquintin** · April 16th, 2007, 04:34 PM

It's starting to do it when Illustrator is not running now, so that makes sense.

IRQL_NOT_LESS_OR_EQUAL

Technical Information
***STOP: 0x0000000a (0x00000024, 0x00000002, 0x00000001, 0x804dc3c3)

Wow, this is reallly annoying.

My computer also (after it reboots) is trying to repeatedly start Windows unsuccessfully. (Just recently) It keeps bringing me to the "Sorry for the inconvenience, but Windows did not start properly" screen. With the "Safe Mode" option. It takes a couple of times to get Windows to run at all!

There was no file name. (Unless I'm missing it.)

**NooNoo** · April 17th, 2007, 05:18 AM

No file name is a problem... it means something has gone unstable and you have to track it down, one device at a time.

Let's start with ram. download memtest Create the bootable cd from the iso then boot from the cd rom. Let the tests run for at least 7 complete sets of tests.

**jamcracker** · May 2nd, 2007, 09:22 PM

I had a somewhat similar problem although not with Illustrator. I have a Sony Vaio and I was getting a blue screen, followed by reboot. After sending a report to Microsoft via error dialog that popped up after reboot, I would get a link to an http://wer.microsoft.com site w/following error message: "Microsoft Windows Error Reporting: Download updates for Intel Pro/Wireless LAN 2100 3B Mini PCI adapter software (w70n51.sys)".

This acted so much like a virus (even though virus scans found nothing) that I didn't see the obvious.

Initially, I tried to troubleshoot the problem by doing system recovery but then installed an updated graphics card driver before I had re-installed Windows SP2 (only had SP1 at that point). At that point the blue screen /reboot occurrences got even more frequent and worse. I saw "IRQL_NOT_LESS_OR_EQUAL" message at top of those blue screens.

I did another system recovery, then installed SP2 and all the Windows updates I needed. Then finally, I went to the Sony Web site, Electronics > Computers > Support and Drivers, searched on the model name/number of my computer, clicked on Software/Drivers and went to the page showing software and driver updates. The WLAN driver I needed (the same one the error message was telling me about) was available/posted at Sony site, and after download/install I've had no further problems.

What originally looked like a virus or a hard drive problem was just need of a driver update. Knowing what I do now, I would have followed this path: (1) virus scan w/up-to-date signatures (2) driver update(s) from company site you bought computer (3) if still not solved, system recovery/wipe drive (4) investigate other hardware issues.

I hope this helps someone . . . thanks for all the info you all have posted. It helped me.