CD-ROM troubles.

**happygocampy** · July 15th, 2007, 05:23 PM

I just got a new computer. Everytime i try to install something from my CD-ROM on D drive my Floppy drive A makes noise and i get a "Windows - No Disk" message: "Exception Processing Message c0000013 Parameters" and some funny number and letter combo's at the end of the message.

It's running windows XP. I can browse the CD just fine and see all the contents on it. I tried installing the programs on another puter that has XP and they work fine....

Anyone encounter anything like this before and have some advice?

**NooNoo** · July 16th, 2007, 01:58 AM

Welcome to Windrivers happygocampy

If you go into device manager and disable the floppy drive do you still get the message?
Do you have a builtin or usb card reader of some sort?
Are all your windows updates done?

download this unzip it to its own directory e.g. c:\hijackthis and double click the hijackthis.exe file. Scan and report and then paste the report into a post.

**happygocampy** · July 17th, 2007, 05:36 PM

I tried disabling the floppy drive. I get a message that sais something like "the file D:\CONFIG.SYS could not be opened". I would get this message as well as the first message before disabling the floppy too. But i don't get the other message at all after disabling.

I don't have a USB card, but interestingly enough when i look in the device manager i see under other devices "USB device" that is not working properly. I tried updating it's drive through the option in device manager but it found nothing. I guess maybe i have a builtin?

All windows updates are current.

Here's my hijack scan file:
Logfile of HijackThis v1.99.1
Scan saved at 3:00:03 PM, on 7/17/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\WINDOWS\System32\smss.exe
E:\WINDOWS\system32\winlogon.exe
E:\WINDOWS\system32\services.exe
E:\WINDOWS\system32\lsass.exe
E:\WINDOWS\system32\svchost.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
E:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
E:\WINDOWS\Explorer.EXE
E:\WINDOWS\system32\spoolsv.exe
E:\WINDOWS\system32\igfxtray.exe
E:\WINDOWS\system32\hkcmd.exe
E:\WINDOWS\system32\igfxpers.exe
E:\Program Files\Analog Devices\Core\smax4pnp.exe
E:\Program Files\Analog Devices\SoundMAX\Smax4.exe
E:\PROGRA~1\MediaKey\MediaKey.EXE
E:\Program Files\Common Files\Symantec Shared\ccApp.exe
E:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
E:\Program Files\Messenger\msmsgs.exe
E:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
E:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.ex e
E:\Program Files\Iomega\Tools\IMGICON.EXE
E:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
E:\WINDOWS\system32\crypserv.exe
E:\WINDOWS\System32\svchost.exe
E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
E:\DOCUME~1\DEBORA~1\LOCALS~1\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/yco...search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/yco.../www.yahoo.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - E:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\NppBho.dll
O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - E:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.0\UIBHO.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - E:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [igfxtray] E:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] E:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] E:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [SoundMAXPnP] E:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [SoundMAX] "E:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [MediaKey] E:\PROGRA~1\MediaKey\MediaKey.EXE
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [PinnacleDriverCheck] E:\WINDOWS\system32\PSDrvCheck.exe
O4 - HKLM\..\Run: [Corel Photo Downloader] E:\Program Files\Corel\Corel Snapfire Plus\PhotoDownloader.exe
O4 - HKLM\..\Run: [ccApp] "E:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "E:\Program Files\Norton Internet Security\osCheck.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "E:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "E:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [RemoteControl] "E:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [InstantTray] E:\Program Files\Pinnacle\Shared Files\InstantCDDVD\PCLETray.exe
O4 - HKCU\..\Run: [IW_Drop_Icon] E:\Program Files\Pinnacle\InstantCDDVD\InstantWrite\iwctrl.ex e /DropDisc
O4 - Global Startup: Iomega Backup Scheduler.lnk = E:\Program Files\Iomega\Iomega Backup\dtiom98.exe
O4 - Global Startup: Iomega Icons.lnk = E:\Program Files\Iomega\Tools\IMGICON.EXE
O4 - Global Startup: Iomega Startup Options.lnk = E:\Program Files\Iomega\Tools\IMGSTART.EXE
O4 - Global Startup: IomegaWare.lnk = E:\Program Files\Iomega\Iomegaware\COMMANDER.EXE
O4 - Global Startup: QuikSync.lnk = E:\Program Files\Iomega\QuikSync\QUIKSYNC.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: igfxcui - E:\WINDOWS\SYSTEM32\igfxdev.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - E:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: COM Host (comHost) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: Crypkey License - Unknown owner - E:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - E:\Program Files\Norton Internet Security\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - E:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - E:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - E:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "E:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: Symantec Core LC - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - E:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
O23 - Service: ZipToA - Iomega Corporation - E:\WINDOWS\system32\ZipToA.exe

**NooNoo** · July 18th, 2007, 03:07 AM

OK, you didn't save hijackthis as I asked you to, you have it running from a temporary internet files directory which will make it difficult for you to find it again.

Secondly all your programs are running from E: drive. In my computer, what is on C: drive?

What demonstration/trial program are you running?

And what iomega product are you using?

What is the make and model of computer you have?

What is the error code on the USB device? (it's shown in the properties for the device - double click the device to see the properties sheet).

**happygocampy** · July 22nd, 2007, 02:45 PM

I got everything fixed up. Thanks NooNoo for taking the time to help out.

Basicly here's what happened. The person i got the puter from got a new Asus motherboard and a new tower, through it together with old parts that used IDE. All the old parts came from a motherboard that went bad and was frying the crap out of components. When i heard that i took out the CD-ROM, and the iomega zip drive (which showed up as the C drive.............). I installed a brand new Sata CD-ROM drive, reformatted and re-installed windows. Solved all the problems.

Again thanks for your time.