No sound with XP Home and ASUS motherboard

[Chudleigh Cannon]

Hi,

PC details (courtest of Everest) are;

Computer Type ACPI Uniprocessor PC
Operating System Microsoft Windows XP Home Edition
OS Service Pack [ TRIAL VERSION ]
Internet Explorer 8.0.6001.18702
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name MAIN

Motherboard
CPU Type AMD Athlon 64, 2200 MHz (11 x 200) 3500+
Motherboard Name Asus A8V-VM (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset VIA K8M890CE, AMD Hammer
System Memory [ TRIAL VERSION ]
DIMM2: Wintec [ TRIAL VERSION ]
BIOS Type AMI (06/19/06)
Communication Port Communications Port (COM2)
Communication Port ECP Printer Port (LPT1)

Display
Video Adapter VIA/S3G DeltaChrome IGP (64 MB)
3D Accelerator VIA Chrome9 HC
Monitor Dixon 1704B [17" LCD] (004006)

Multimedia
Audio Adapter Analog Devices AD1986A @ VIA VT8251 High Definition Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller VIA Bus Master IDE Controller
Floppy Drive Floppy disk drive
Disk Drive HP USB Device
Disk Drive ST3160815AS (160 GB, 7200 RPM, SATA-II)
Optical Drive Optiarc DVD RW AD-5170A (DVD+R9:8x, DVD-R9:8x, DVD+RW:18x/8x, DVD-RW:18x/6x, DVD-ROM:16x, CD:48x/32x/48x DVD+RW/DVD-RW)
SMART Hard Disks Status OK

Partitions
C: (NTFS) [ TRIAL VERSION ]
D: (NTFS) 80944 MB (61455 MB free)
Total Size [ TRIAL VERSION ]

Input
Keyboard Logitech HID-Compliant Keyboard
Mouse HID-compliant Cordless Mouse

Network
Primary IP Address [ TRIAL VERSION ]
Primary MAC Address 00-17-31-79-FD-C3
Network Adapter VIA Rhine II Fast Ethernet Adapter
Network Adapter WAN (PPP/SLIP) Interface (80.4 [ TRIAL VERSION ])

Peripherals
Printer HP Photosmart C5200 series
Printer Microsoft XPS Document Writer
Printer Send To OneNote 2007
USB1 Controller VIA VT8251 USB Universal Host Controller
USB1 Controller VIA VT8251 USB Universal Host Controller
USB1 Controller VIA VT8251 USB Universal Host Controller
USB1 Controller VIA VT8251 USB Universal Host Controller
USB2 Controller VIA VT8251 USB 2.0 Enhanced Host Controller
USB Device HP Photosmart C5200 series (DOT4USB)
USB Device HP Photosmart C5200
USB Device Logitech Cordless Dual USB Mouse & iTouch Keys
USB Device Logitech Cordless USB Keyboard
USB Device USB ADSL WAN Adapter
USB Device USB Composite Device
USB Device USB Composite Device
USB Device USB Mass Storage Device
USB Device USB Printing Support

DMI
DMI BIOS Vendor American Megatrends Inc.
DMI BIOS Version 080012
DMI System Manufacturer System manufacturer
DMI System Product System Product Name
DMI System Version System Version
DMI System Serial Number [ TRIAL VERSION ]
DMI System UUID [ TRIAL VERSION ]
DMI Motherboard Manufacturer ASUSTeK Computer INC.
DMI Motherboard Product A8V-VM
DMI Motherboard Version Rev 1.xx
DMI Motherboard Serial Number [ TRIAL VERSION ]
DMI Chassis Manufacturer Chassis Manufacture
DMI Chassis Version Chassis Version
DMI Chassis Serial Number [ TRIAL VERSION ]
DMI Chassis Asset Tag [ TRIAL VERSION ]
DMI Chassis Type Desktop Case
DMI Total / Free Memory Sockets 4 / 3

I had a new dard drive installed and the sound worked fine for about 3 weeks but I kept getting a message saying new PCI device but it wasn't able to locte software by internet or on driver discs or XP disc, This may have no connection?

Now there is no sound at all (the speakers have been checked and work)

There used to be a SoundMax control panel, but there is now only an icon with a red circle and diagonal line across the icon.

When I check control panel, sound and audio devices, Volume tab; it says "no audio device"

Under the Hardware tab all of the deviosces listed show as working properly.

Can anyone offer advice please?

Many thanks

[CCT]

The driver is here;

http://support.asus.com/download/dow...1&model=A8V-VM

To install drivers from the internet:

go into Windows Explorer, left click on Desktop, then File, then New and then Folder - name the folder XXXDrivers (where XXX = type, eg, AudioDrivers)

go to the site for your driver, find the RIGHT one for your mobo and OS,(click on the nearest site to you if appropriate) and then download button - when asked where to 'save' the download specify your desktop folder XXXDrivers and wait until the download is complete.

Once it is done, clear your screen and click on the desktop folder and then on the file inside - if it is a zip or rar file it will need to be unzipped or unpacked - make sure if you are asked to specify where to unzip/unpack to tell it to do so to the XXXDrivers folder.

Once you are done that, uninstall the old drivers for the device and then select the device and specify update drivers and direct the search to the folder you made (don't let Windows do it).

I would suggest you also install/re-install the chipset drivers FIRST!

[Chudleigh Cannon]

Thanks CCT,

everything is great up to this bit;

"Once you are done that, uninstall the old drivers for the device and then select the device and specify update drivers and direct the search to the folder you made (don't let Windows do it).

I would suggest you also install/re-install the chipset drivers FIRST!"

Where do I find the 'old drivers' and how do I uninstall them?

When I go to adiou devices from control panel i have the following things listed under 'hardware'

Optiarc DVD RW AD-5170A
Audio Codecs
Legacy Audio Drivers
Media Control Devices
Legacy Video Capture Devices
Video Codecs

Am I in the right place? (as you can see I'm not at all experienced with how PCs work!)

Thanks

[CCT]

In your case, click Start,Control Panel, Add or Remove programs and look for something that says High Deinition Audio' - if nothing there, ignore that procedure.

If it is there, it should be like 'ADI High....' - uninstall it.

[Chudleigh Cannon]

Thanks,

there's nothing like that in the programs listing.

I think I've done everything you've suggested apart from installing the 'chipset drivers', not sure how/what that means.

Still no sound and still showing the wizard message "found new hardware - PCI device when I switch on" is this related to the sound card drivers?

Thanks

[CCT]

Well, the chipset drivers can be critical - it appears that motherboard was made for Vista specifically - did you downgrade?


edit: see http://www.viaarena.com/default.aspx...0&SubCatID=164

[Chudleigh Cannon]

Nope haven't downgraded as far as I know (I just turn the thing on and off!).

I've tried installing the unzipped files that I downloaded as per the original instruction (the file is called ADI_V51014151) but i get an error message telling me;

"Installation failed! the audio driver files do not support your computer hardware"

I have also downloaded and installed the drivers (for XP) from the website you listed above, but it has made no difference so far.

Help!

CC

[CCT]

Although not listed under the Audio driver tab at Asus, you apparently need the Microsoft Universal Audio Architecture drivers as well (installed FIRST).

On top of that, you need the original version THEN the update to support High definition audio.

The original: http://support.microsoft.com/kb/835221/

The Update is at the Asus link I gave you under Utilities, for XP, KB888111; http://support.asus.com/download/dow...1&model=A8V-VM

Download those, install the first, reboot, install the second, reboot, install the audio driver you got earlier, reboot.

[NooNoo]

Did you manage to install the chipset drivers Chudleigh?