Top White Papers and Webcasts

  • For over 80 years, Waxman's responsiveness to customers and suppliers has made the company a leader in developing and distributing innovative specialty plumbing, surface protection, and leak detection and mitigation products. Recently, Microsoft® Office 365 (O365) has become a major asset in keeping Waxman responsive as consolidation and e-commerce reshape the retail marketplace and raise customer expectations for communications and information safeguards. Read this case study to learn how Waxman's …

  • Many companies are finding that providing a Millennial-friendly experience is essential to their success and brand loyalty. This easy to digest white paper takes a look at the customer service expectations of Millennials and how companies can make small changes to meet their needs. Topics include social media customer service, the importance of omni-channel and easy-to-execute strategies to implement now for a competitive advantage.