Top White Papers and Webcasts

  • Many companies are finding that providing a Millennial-friendly experience is essential to their success and brand loyalty. This easy to digest white paper takes a look at the customer service expectations of Millennials and how companies can make small changes to meet their needs. Topics include social media customer service, the importance of omni-channel and easy-to-execute strategies to implement now for a competitive advantage.

  • Business customers have relied on MPLS–based VPN service as their primary connectivity for their private networking needs for many years now. Ovum now sees an emerging trend of alternatives that can complement or replace MPLS–based VPN services. The growing use of Ethernet, Internet, and wireless network services has now become part of the corporate network mix and demand for connectivity has created hybrid WAN services as a very viable network option. Read this analyst report to learn about the …