To investigate cyber threat landscape perception and reality, Kaspersky Lab together with B2B International conducted a global study of more than 4,000 business representatives from 25 countries. We asked businesses about their perceptions of the main security threats they face and the measures used to combat them. This report provides survey insights specific for the North American region.
Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice