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yellow
10-17-2003, 07:23 PM
I am trying to install driver version 5.12.1.636. Whenever it gets towards the end of installation, it gives me a blue screen, and it restarts my computer. My computer restarts too quick to see what it says. If anyone can help it would be greatly appreciated because I need my sound card to work,
NooNoo
10-18-2003, 07:33 AM
I am guessing this is xp or 2000
Turn off auto restart to get the full error
Right click my computer, properties, advanced tab, startup and recovery button, uncheck automatically restart on error, apply and ok


Then post the FULL error message please.

It would be very helpful to know your system specs as well.
yellow
10-18-2003, 10:47 AM
----------------------------------------------------------------
STOP: 0x0000007E (0xC0000005, 0xF3CBBECB, 0xF7C5C940, 0xF7C5C640)

cmaudio.sys - address F3CBBECB base at F3C65000, Datestamp 3c7f21b5

Beginning dump of physical memory
physical memory dump complete

------------------------------------------------------------------

That was the end part of the error message.

System specifications

Amd athalon 2400 1.8 ghz
biostar motherboard integrated sound, LAN, and video
kingston 512 mb ddr ram
Deskstar 60 GB 7200 rpm hd
48x CD drive
standard floppy drive
Windows XP professional
NooNoo
10-18-2003, 01:56 PM
----------------------------------------------------------------
STOP: 0x0000007E (0xC0000005, 0xF3CBBECB, 0xF7C5C940, 0xF7C5C640)

cmaudio.sys - address F3CBBECB base at F3C65000, Datestamp 3c7f21b5

Beginning dump of physical memory
physical memory dump complete

------------------------------------------------------------------

That was the end part of the error message.

System specifications

Amd athalon 2400 1.8 ghz
biostar motherboard integrated sound, LAN, and video
kingston 512 mb ddr ram
Deskstar 60 GB 7200 rpm hd
48x CD drive
standard floppy drive
Windows XP professional

OK what biostar motherboard... are you sure its 8738 and not the new 9738? Where did you get the drivers from?
yellow
10-18-2003, 03:14 PM
Its the biostar m7sua motherboard. I used both the drivers from the CD that came with it, and the ones on the website. They both do the same thing. And yes, I'm sure its the 8738. It is not integrated with the motherboard, I bought it seprerate, it is a pci card.
NooNoo
10-19-2003, 08:38 AM
Its the biostar m7sua motherboard. I used both the drivers from the CD that came with it, and the ones on the website. They both do the same thing. And yes, I'm sure its the 8738. It is not integrated with the motherboard, I bought it seprerate, it is a pci card.

OK, have you turned off the onboard sound? There are usually two places in which the sound must be turned off in bios, sometimes a jumper on the motherboard.

Can I ask why you bought a cmedia card when you have onboard sound?
yellow
10-19-2003, 06:30 PM
Yes, I have already disabled the onboard sound in the BIOS and taken off the jumpers for the onboard sound. I bought this new sound card because the onboard sound did not work.
NooNoo
10-20-2003, 05:01 PM
Have you been to www.sis.com.tw for updated motherboard drivers? or here at biostar? http://www.biostar-usa.com/mbdownloads.asp?model=M7SUA
yellow
10-20-2003, 06:46 PM
Yes I have all the updated drivers and everything. But it still doesn't work.
NooNoo
10-21-2003, 02:54 AM
OK, have you played the slot shuffle?
Have you removed all traces of the sound drivers in safe mode and any sound applications?
yellow
10-21-2003, 03:50 PM
Well, I installed the drivers in safe mode, and this works. But, when I start windows normally, at bootup, it shows me the bluescreen and I had to reinstall windows. (this is ok though because the computer is new.). Are there any suggestions how to fix this?
NooNoo
10-22-2003, 03:09 AM
Was the bluescreen different? What was the message this time?

Sounds like you have something competing. The only way to fix this is to uninstall all your cards and onboard stuff in safe mode. Turn off all the onboard stuff in bios, remove any other pci cards - then ONLY install the sound, does it blue screen then?
yellow
10-22-2003, 01:00 PM
The bluescreen says the exact same thing as the other bluescreen. Yes, I have uninstalled EVERY trace of sound devices in safe mode, and turned off all the onboard stuff in the BIOS. and it still does not work.
NooNoo
10-22-2003, 01:14 PM
Time to call in the cavalry - please post the problem in this windrivers forum (http://forums.windrivers.com/cgi-bin/wd/forumdisplay.php?f=20) It will get alot more exposure and hopefully better answers

When you post there, refer to this thread and lets see what we can do. You will have to log out of this forum, to be able to login to the otherone in order to post.
yellow
10-22-2003, 06:20 PM
Thank you very much for all your help and I will try that. Thanks again.
Poindexter
01-29-2004, 08:32 PM
Thank you very much for all your help and I will try that. Thanks again.

Try downloading the base drivers from http://www.cmedia.com.tw/download/OS_e-cmi8738_index.htm
and see how this works as these are for the chip itself not the card it helped me fix alot of my problems or even take the card back to your vendor and tell them it doesn't work and they should accomodate you if they are any good