ES56H-PI Continuously Drops Out

[beatlesteve]

Recently I've been gaming online and my Web Excel Modem is continuously dropping out. It's fine when I'm browsing pages but when I'm playing a game, from any server, I get disconnected. I'm playing, then all of a sudden I get a "Server Lost" message, when I return to my desktop, the connection still appears to be active only I can't open any web pages (as if I'm offline) I know it's nothing to do with the ping because I use a different modem which gives higher pings and it's fine and if you're kick becuase of your ping they let you know. This happens when I'm using the latest drivers (from Windows Update) and even with older ones. Has anyone else had this problem?

Many thanks,
Beatlesteve

[NooNoo]

This could be a number of things. Bad cable between the phone socket and the modem, line noise on the phone line, lack of processing power.

You say you have a different modem that works better? Is it an external modem?

web excel drivers (http://www.protac.com.au/files/modem/) The model you give above is the chipset, not the web excel model - check which web excel model you have.

The ESS Technology reference drivers for the ES56H-PI chipset are near the bottom of this page (http://www.esstech.com/techsupp/drivers.shtm#comm)

[beatlesteve]

Thanks for the reply!

Unfortunately, it appears to be none of the possibilites you listed. Recently, I've had the phone line repairedfor noise, I've tried 2 different lines between the modem and the socket and I'm running a P4 2.8 800fsb processor. The other modem that I use is an internal Swannsmart IIX 56kbps modem. Although it connects at slower speeds, it doesn't get cut off. The Web Excel modem is a PT-3523. I've tried limiting the connection speeds, dialling into a more stable 33.6kbps line, playing with the RWin and MTU settings and also reducing the buffers. The latest driver on the protcac.com link you posted seems to be a V5.43.061 driver and the one I got from Windows Update is V5.43.070. I'm really baffled as to why this keeps happening. Could it just be a faulty modem?

Thanks again,
Beatlesteve

[NooNoo]

unfortunately yes it could. A small power surge at some point can damage a modem in this way. Sometimes it is just the implementation of a particular standard is poor. A modem flash may help, or it may toast it completely.

Windows driver versions do not always match the driver progression.... the protac one might be worth a shot.