Outlook express 6 sending to all of address book

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April 24th, 2002, 01:07 PM
Auric

Outlook express 6 sending to all of address book

Ok.. heres the deal a customer has IE6 and OE6 installed on their machines, claims no virus, and yet every email they recieve the senders are automatically added to the address book (no biggy right?) Next when she tries to send a message it is sent to everybody and not just the specified email address. Her whole address book gets the message.
April 24th, 2002, 01:15 PM
futuretech

Check e-mail preferences to ensure that cc is not set for all the addresses.
April 24th, 2002, 01:24 PM
Darren Wilson

I would most definatly check for a virus. Claiming not ot have one normally means they haven't updated their AV software in a while or they haven't bothered with AV software.
April 25th, 2002, 07:55 AM
Ya_know

<blockquote>quote:<hr />Originally posted by Auric:
 claims no virus, .<hr /></blockquote>And you bought that? I concur with the last post. Be 100% sure that there is no virus before you rule that out...
April 25th, 2002, 08:22 AM
DANIMAL

MAny viruses do that but here is one of the lastest that I ran into recently.
<a href="http://vil.mcafee.com/dispVirus.asp?virus_k=99455" target="_blank">here</a>
and her eis the <a href="http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html" target="_blank">removal tool.</a>
April 25th, 2002, 02:05 PM
Auric

ya_know when your giving service over the phone doing iSP tech support wtf am i supposed to do? its not like I can walk up there and check her viruses.
April 25th, 2002, 02:44 PM
Darren Wilson

<blockquote>quote:<hr />Originally posted by Auric:
ya_know when your giving service over the phone doing iSP tech support wtf am i supposed to do? its not like I can walk up there and check her viruses.<hr /></blockquote>You neve stated in your original post that it was TELEPHONE SUPPORT
April 25th, 2002, 02:49 PM
DANIMAL

<blockquote>quote:<hr />Originally posted by Auric:
ya_know when your giving service over the phone doing iSP tech support wtf am i supposed to do? its not like I can walk up there and check her viruses.<hr /></blockquote>Settle down, buddy.

your attitude says windrivers is your last resort. as Darren mentioned you did not say you were doing telephone support. Are we supposed to know who you are or something?
April 25th, 2002, 02:49 PM
Antimatter

<blockquote>quote:<hr />Originally posted by Auric:
ya_know when your giving service over the phone doing iSP tech support wtf am i supposed to do? its not like I can walk up there and check her viruses.<hr /></blockquote>Get the names of a few local tech shops in the area...I'm sure there are plenty :)
April 26th, 2002, 06:20 AM
Ya_know

<blockquote>quote:<hr />Originally posted by Auric:
ya_know when your giving service over the phone doing iSP tech support wtf am i supposed to do? its not like I can walk up there and check her viruses.<hr /></blockquote>Hey, you came here for help and I offered my two cents...I never asked for change back.
April 26th, 2002, 06:25 AM
shamus

glad to see you edited that response ya_know <img border="0" title="" alt="[Wink]" src="wink.gif" />
April 26th, 2002, 06:53 AM
Ya_know

<blockquote>quote:<hr />Originally posted by shamus:
glad to see you edited that response ya_know <img border="0" title="" alt="[Wink]" src="wink.gif" /> <hr /></blockquote>Yeah, I figured I would be cool... :cool:
April 26th, 2002, 12:03 PM
KINGofBLEH

if they are unaware, walk them through an AV update and have them run a full scan and call you back when done. Give them a case # and leave the ticket open in case they call back.