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As most of us do PC troubleshooting regulary, I thought it would be a nice idea for a thread.
So then what is the best/worst/funny diagnosis story you have.
I always like the users who can look at a flashing light in their car and make a rational decision to the nature of the problem. Yet do the same with a PC and its:
User - Err, It says scandisk found an error. Press a key to continue. What do I do now??
"What did your error say?"
"KERNEL32.DLL failed to initalize. Or something like that... But its ok because I never use my CD Player."
"Ok, well it looks like you have everything under control. Let me just close out this job as 'user needs no further assistance'."
I think he will be back...
What do you guys think?
late
PRO
Guess what computer was in my office this morning?
WHAT A SUPRISE!!! I could hardly believe it. I mean, the user told me himself that he didn't use his CD Player..?!
LOL
late
PRO
The one fix that sticks out in my mind goes back a few years.
I was called out to a flickering monitor atd a school so I loaded a replacement monitor in the car and drove out the site. I find the monitor and sure enough it was flickering so I swapped out the monitor. Guess what same fault. OK swapped the video card, still flickering. So I'm thinking what else could be causing this fault I decided to swap the power supply switched the PC on and ... OK you guessed its STILL FLICKERING.
I began looking round the office for anything that could cause the flickering on the screen, The only thing I found was strip lighting located 15cm away from the back of the monitor. BINGO I thought I had found it, switched the strip lights off, fired up the PC and STILL flickering. So I move the PC onto the floor and switch it on and find out it has no flicker, Move the PC on the desk it has a flicker again.
I switched off all the lights all plugs EVERYTHING I could think of in the office and try again, Still nothing.
For some reason I asked the user what was in the office next door cause I could find nothing in her office to explain the problem. When we went next door I discovered the main electrical substation for the entire school located 2 feet away from where the PC was situated on the desk. No wonder it was flickering.