[RESOLVED] That's the Way the Cookie Crumbles

My associate received a call inquiring whether we could work on a printer. The caller stated that she thought that this problem probably wasn't covered under warranty, so she decided to call us to see if we could fix it.

My associate found out that it was an HP 820c inkjet printer that will not feed any paper in. The printer just grinds.

My associate stated that it sounded like the printer was jammed and asked if the caller if any paper was jammed in the printer.

"No. but my 17-month old daughter left her Graham cracker on the paper feed and it was pulled into the printer!"

My associate told the caller that she may have to buy a new printer because, "that's the way the cookie crumbles."

(I cleaned the system out with a an entire can of compressed air and cleaned the cartridges using the HP software. I then re-aligned the cartridges and everything worked fine!)

hey this is the oldest thread still here. its kinda funny too, i just thought id bring it to the top as im sat here at my desk with nothing to do. Its like having a day off, at the office... weird https://forums.windrivers.com/ https://forums.windrivers.com/ https://forums.windrivers.com/ https://forums.windrivers.com/

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No girl deserves my tears, and the one who does will never make me cry.

things I have found in printers:

Biscuits.
Plastic cowboys.
Pewter figurines.
Really big dead spiders.
Staples.

Some of the many reasons I hate working on printers.

A CD can really jam a paperfeed on a deskjet as well.

little peanut butter sandwiches from a lil girls tea party didn't help a laser jet print any better eather! https://forums.windrivers.com/

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If all else fails read the directions !

the battery cover to soem sort of electrtonic device. numerous customers have broughtr in printers that for some reason stoopped wortking right after they put in fresh in cartridges, did someone forget to tell these people about the little plastic seal?
oh well what the hell

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It's a Jeep thing you wouldn't understand.

I always seem to find coins lodged in paper feed mechanisms. Kids are darn go0d at getting small toys in there also. Now, where did my pikachu figurine that was sitting on top of my monitor go? https://forums.windrivers.com/

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yeah what's up with people are they all color blind them little slips of tape are usually blue or pink
Gah end users
I'd like to end them