This job would be great if it was not for the customers

Customer buys a mobo and k6 chip last week. Brings it in today spitting fire and stuff saying we sold him bum goods. Complaing that the mobo will not see the drives, the power light on the case is dim (his case), ram amount incorrectly reported, and he can not load an os and gets errors on boot.

His problem was the drives were cabled and jumpered wrong as well as second ide channel being disabled in bios, the powerled was not on correctly, his ram was correct he just could not add (32+32+8+8=80 not 96, right?), and the error he was getting was no os insert boot disk.

I put his machine together correctly, set up his bios, tie off his cables, partition and format the drive, and even load his dos cdrom driver so all he has to do is turn it on, pop his cdrom in, and type setup.

He comes into the store and is very irate that we expect payment for this service. Seems he was under the impression that we check all of this before the purchase (we do set the jumpers for the cpu and make sure it posts which is done more to make sure that if it is brought back, we know it worked before they shorted it out then as any service to them). I try to explain that we do not do this service for free, but he is very disgrunted that we think payment is needed on spending an hour setting up hardware that has a low profit margin for free. So I show him that it does work by booting it up in front of him, take it in back, fdisk the drive, move the cables back to the way they were, and give it back the way we received it. And also refused to give him a copy of the work. Bring it back up front and hand it to the customer. Then he is saying he wants to return it. I say fine. As soon as you take it out of the case we will be happy to return it....

Some people are just amazing....

I had a similar occurence about two weeks ago. Customer purchased an Abit BX6 Rev 2 Mobo and Celeron 300 processor, and cooler.

Long story short after he put the whole system together he came back to return it all because " Windows 98 locked up every time on boot and would not overclock to 500 MHZ"

Not only that the idiot completely fried the CPU. Some people!

i have had several customers complain about paying for service i have performed, and that is something i have always wanted to do, to take the machine in the back, undo all the service I have performed and give it back to them how it was messed up when they brought it in, I just never have because the owner here is afraid to piss anybody off due to how small of a town we are in. Hats off to you for giving the customer the system exactly how he deserved to get it back without paying!

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What can I say, you've got guts. I bet it felt good, though.

Try the car analogy.
Recently has a customer who purchased a K6-2 350 system and did not want an O/S. Fair enough if the people at the other end know what they are doing. So I format the drive and send the unit off into the wild blue yonder. 1 days later I am forced to take a support call from said customer complaining about WIN95 causing i/o errors et al on boot. Suggest to customer they load all the relevant m/b and agp drivers (which we supplied). Next day , next support call this time chewing up 15 - 20 mins. Try to subtley suggest that the unit be brought back so that we can load the o/s and stop wasting our time running a how to PC course on the phone. Suggested that if you bought a car from a car yard without an engine then proceeded to wasted the mechanics time in aimless diatribes trying to have him walk you through the installation of the engine via the phone and then demanded that they fit the engine for free that they would get short shrift. Customer at this point demanded their money back. I was wearing my manager of sales prevention hat that day.