I need it yesterday.

Does anyone ever get the customer that requests, ( that's not strong enough ), demands that you work on their computer now. And after explaining why they need it right away, they'll sit there and talk to you while your trying to fix it. When you're done, you charge them for a full hour of work even though you "only worked on it for 30 minutes." Then you explain to them that there's a price attached to rush jobs and they get all indignant and swear they'll never bring it back to your store again. GOD, I love retail.

A service department should be set up so that there is a closed and locked door between it and the public area. A service desk without a passageway/entry is where the customers drop off their computer. The service benches should not be visible from the area where the customer drops off their computer, even if the customer leans over the counter. This will let you work in peace. Even if you can't do this, a curtain works nicely as well.

Quote:

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Originally posted by MacGyver:
A service department should be set up so that there is a closed and locked door between it and the public area. {Snip} This will let you work in peace. Even if you can't do this, a curtain works nicely as well.

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Kind of like the curtain between First Class and Coach. The impenetrable wall of cloth that seperates the elite from the ordinary yokels.

What about the people that call up and just start talking to you and asking you computer stuff just assuming that you will automatically know who they are? Hehe those are my fav :)

Quote:

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Originally posted by Skatman:
What about the people that call up and just start talking to you and asking you computer stuff just assuming that you will automatically know who they are? Hehe those are my fav :)

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Yeah, that is bad... however, it is just as bad when they rattle off their name and city they live in (not to ask about their unit mind you) but just to ask you for some kind of support.

I'm usually a one man shop and often work on two or three machines at a time. After they have watched me generally ignore them by serving five walk in customers and answering the phone 10 times in the first 30 minutes they generally get the hint that their "rush" is going to take at least half the day. Then they go away and start phoning you every half hour. My usual reply is " If I could ever get off the phone I might be able to get something done" :mad:

Why dont u use a head set then
then you dont have to pick up that phone
and customers will see that you are a very buissy man , and leave 2 min after you take there comps .

I let the customers see me just stick it on the end of the line of 'rush jobs' (most of which happen to be empty cases... but they don't know that!

I get several call per day about customers that don't realize that they are not the only ones in this whole friggin' universe that is having a problem. People need to realize that service is on a first come first serve basis. Would they like it if I said "Can you hang on a second, I have to handle another customer that just called, even though I have been talking to you for 10 minutes?"

Absolutely not....

A shop I used to work for the owner encouraged people to watch so they would know he wasn't over charging them unfortunately most times the customers would either get bored and pester other techs or you would here but i could have done that.

sigh...try 85 users ALL DAY LONG that need everything right now because EVERYTHING is a priority.
:rolleyes:

I swear, the 1st person who says to me " hey, it's not a rush do it when you can" will get their problem worked on IMMEDIATELY!!!

I swear, the 1st person who says to me " hey, it's not a rush do it when you can" will get their problem worked on IMMEDIATELY!!![/B][/QUOTE]

thats already how I work

The people who are demanding it be done yesterday are 1 thing. The ppl that do this PLUS treat me like a dog and talk down to me get "special" treatment. Hey theres a hdd in this machine - well lets take it out and have a look see at it. OOPSY well looky thar I droped Joe *******s harddrive on the concrete floor - I sure hope all that porn is safe and sound :)

I had one customer a while back (8 years!) brought in his Amstrad 286 machine. Begged me to fix it straight away because his degree work was on it and it had to be done the following day.
I spent the whole day trying to get his hard-card (remember them!) to work. Eventually I got it running backed up his stuff just before the machine died.
He called in but refused to pay for the same-day service (I think it was about 50 UK pounds at the time)- so he got back his non-working computer (but not his work!)
You just can't do enough for some people !!

I hate it when they call all frantic and need it done right away and you get it done and call them to pickup and they arrive with no means of paying and set there looking dumbfounded and saying, "oh i have to pay for this". People need to stop and have a little common sense and quit thinking about themselves. :mad: