[RESOLVED] Evil, theiving customers

How many people can relate to this. A lady brings her PC into the shop claiming that we did some work on it ten months ago (we have a year warranty.) She said that she wasn't getting any video, so we replaced the modem. WTF?!?!? Anyway, she says that she has no video again and she didn't use the computer till a day ago. First I crack open the case and find that she had an ISA modem installed. Only problem is that her original invoice for ten months ago clearly show that we installed a PCTel PCI modem! I reseated the video card. Guess what? It worked. The first thing I did was do a find of all files modified from the day that she picked up the unit to today. Wow! I came up with 1200+ files. Amazaing for a computer that has been OFF for ten months. I haven't dropped the heavy end of the hammer on the woman yet, but I'm REALLY looking foward to it, cause not only is she a lying theif, but she was very rude. https://forums.windrivers.com/

Having problems with rude customers?

Just remember, metal cases conduct electricity very well. This could be to your advantage!

very rude customers, Just hold a ,large super soaker near their machine

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Format c:( I'm givin er all she's got cap'in !!! )

Hey, I agree about the rude customers but we are in the service buisness and that is the price we pay.

I have a suggestion that seems to be working for us, in relation to the problem you had.

1. A seal that is broken when the machine is opened. Thus ending the warranty.

2. Putting your own serial number or logging the part SN# on the invoice, so there is no question if something is tampered with or replaced.

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hAS ANYONE SEEN MY "cAPS lOCK kEY"?

I just adjust my rates:

A nice customer with the problem you described: $0 labor if the system was from us, $25 (our minimum) if it wasn't ours.

A customer like you had: $50 labor and tell her the system must have had some new virus that modified files over the past 10 months and was capable of unjarring the video card. Also tell her that you have never heard of such a thing (the only virus you knew of that affects hardware was the CIH). You're going to email Symantec right away so they can investigate further into this to avoid a world-wide problem and she will receive part of the credit!!

It makes me feel better and the anger goes away.

***would i actually give her this explanation? I'd want to... but no... I do however tend to give nice customers a break and evil wretched customers get the full price.

Customers sometimes seem to think that being an A$$ will get them somewhere. I usually try to be extremely nice and explain the situation to them.. the majority of the time they end up appologizing and actually refer more customers to us. But there are the select few that think slamming their hand on a counter while talking loudly and spraying spit helps them .... hehehehehe ya right!

half the time, the screaming is about their sound not working.... but they had the speakers plugged in the Microphone input.

Yeah, we deal with that quite a bit here too. We've had a few customers say things like, "Oh, I couldn't get on the internet, and you replaced a battery in it and it's not working still."
"Huh?" So, I dig up their work order...oh, they brought their system in 6 months ago because the colours were weird, and we reinstalled video drivers.
Our current rash right now is people hooking their new systems up, and looking at the USB cable from the printer saying, "It's too small to fit in the port!"
"Do you see where that end fits in?"
"No..."
"Ok...look at where the mouse and keyboard are plugged in..."
"Ok..."
"Right under those is where that cable plugs in."
"Oh...the cable is too big/it doesn't fit."

Once they get it in.

My printer isn't working...

Did you follow the instructions?

What instructions?

The BIG paper with the printer that tells how to install it?

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***the Beast
- Fate drove me here...then told me to get out of the car...

We put our own SN on each component, if a part comes back without it...same with ou warranty seals on systems, but if a customer wants to add a NIC for acable modem, they are told to call us before breaking the seals and we make a record of it, then have them bring in the system for new seals, saves a lot of grief
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"Your html is weak and your code coddles the users!!"

Ok, I work at an ISP and a Computer Service. I get all kinds of B.S.

For Example.

A woman brings in her computer, Hard drive maxed out, errors galour, and minimal RAM. She says she is tired of running slow, getting errors and can't check email. I hook her system up connect and by a miricle of GOD, easily check her mail. As for the rest I tell her she needs a format and that it would solve her errors and free up space, BAM! Two for the price of one! I also told that I would see about adding some RAM. She goes for the RAM Idea. Ok great, but you really need that Reload, it's more important. She passed it up. So I patched her up the best I could which was not much $30.00. A week later she comes back still complaning about the problems along with Outlook errors, I tried to quick fix the outlook problem by uninstalling "noticing that there was an older version that was unremovable" I reloaded the newer version. Errors off the bat, so I recommended that reload again I told her I would give her a $30.00 credit for the quick work I did thinking she learned from her mistake. She agreed. "Ok now I can fix her up" All she had to do was bring me her restore disk and her win book. Three days later she picks up the machine saying she did not want to put any more money into it and that she would like to return the RAM because it didn't help. "Gees, that's why I said relaod first". I would not refund the RAM. She called two days later saying that she was still having problems and her email was still not working" WTF... I never got it fixed in the first place. So I said Reload, she said ok............and to be conitinued.

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Sniff...Smell that..... That's what a roach smells like after he made his home your computer... and fried.

Quote:

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Originally posted by theBeast:

My printer isn't working...

Did you follow the instructions?

What instructions?

The BIG paper with the printer that tells how to install it?

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About like people signing up for internet service.

I can't connect to the internet...
"Ok what is the name of the account..."
We have to have an account.......

or

I can't connect to the internet...
ok open up Internet Explorer....
ok......it's trying to dail click.....it says "Unable to connect to the internet...no dial tone..........

I Quit!



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Sniff...Smell that..... That's what a roach smells like after he made his home your computer... and fried.