Modem crashing PC

right another system problem!

I Have a:

Duron 700
J663AS MB
Ge-force 2 MX
128MB Ram
Diamond Supra 56K Modem

All new hardware (All ours except Modem) What happens is when the system is on and someone calls the phone line then the computer just HALTS, and windows seems to run as if a 14Mhz CPU, example is when you click start button it takes about 5 minutes to pop up. The PC runs fine until some one rings the line! This happens all the time.

So, we removed the modem and tried it in another system, this system worked fine so the problem seems to be in our MB?? so we installed one of our software modems and there was no problem. So we come to the conclusion of incompatibility, right? wrong, The customer had this config working before with no problems didnt change os or installed any other software, so we are now stuck! AGAIN, goddammit!

Any help from my fellow technicians would be much appreciated,, again!

Thx <IMG SRC="smilies/eek.gif" border="0">

What OS? what are the settings. Sounds like a conflict or forced hardware.. Have you tried a different slot? But I would still look for a sharing problem. PNP can be a B-tch

Quote:

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Originally posted by jbar1:
<STRONG>What OS? what are the settings. Sounds like a conflict or forced hardware.. Have you tried a different slot? But I would still look for a sharing problem. PNP can be a B-tch</STRONG>

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Agreed, but have you ruled out any phone line problems, you intro was not clear if the customer has problems on a certain phone jack/line. and if you where testing this at your shop is it doing the same there as at the customers home. (Or are you a house call only tech like me).

The system has Win98 Installed and The same problem occurs at our shop, so that rules out any phone line problems, We are still stuck, so more suggestion please! <IMG SRC="smilies/smile.gif" border="0"> Thx for suggestions, also we have tried the modem in a different slot and installed latest drivers.

Cheers

Go into BIOS setup, and make sure "Wake on Ring" isn't active.

<IMG SRC="smilies/frown.gif" border="0"> Well we never thought about that in bios, but it was disabled anyway, so that pissed on our bonfire! Thx anyway, we are still having same problem, and customer is getting closer to getting a cheap hardware modem of us!

Although this problem aint solved then, we would appreciate other comments as to know for next time, and im sure there are others out there that have same problem.

Thx for help guys n gals (if any Trinities are out there) <IMG SRC="smilies/smile.gif" border="0">

sorry mate... but Supra modems have that bug(i've seen the same problem in all Modem's forums where i help!)... so the only solution is to disable call waiting!!...

try getting another modem... like a cheap Lucent mars/venus/apollo


Thanks for your post!

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