[RESOLVED] a mystery to me?

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October 25th, 2000, 03:25 PM
qei

[RESOLVED] a mystery to me?

customer brought in system cause sound card quit working when he installed new modem. Modem working OK. I re-seated sound card (always try the simple stuff first--right?) I turned the system back on and now it will only come up in "safe mode". Uninstalled sound card and modem both and removed the cards--system comes up with blue screen error message "virtual audio device" missing from system and locks up. Or will come up in "safe mode" only. Have tried everything in every combination but cannot get the system to come up in "normal" mode. Help!
October 25th, 2000, 03:30 PM
techs

in safe mode remove the sound devices in device manager.
October 25th, 2000, 03:55 PM
pga

brands??? what modem? what sound card? what OS?

is it an IBM System that had Mwave?
is it a packard bell w/an Aztec sound card that had older win 3.1 drivers but is now running win9x?

need a little more info...
October 25th, 2000, 04:17 PM
qei

OS = Windows 95 sound card 16ProMAD sound card and Actiontec 56K PCI Pro modem with Lucent chipset
October 25th, 2000, 04:19 PM
qei

I removed the sound card and the modem both in the device manager--actually the sound card wasn't even showing, the only sound devices showing were the wave for modem and the joystick
October 25th, 2000, 05:40 PM
pga

Quote:

Originally posted by qei:
I removed the sound card and the modem both in the device manager--actually the sound card wasn't even showing, the only sound devices showing were the wave for modem and the joystick

From what you're describing, I'd be 99% certain that the problem in that there are win 3.1 dirvers for the MAD16 sound card. You will have to go through the system.ini/win.ini and remove all sound card references. Then either hunt down '95 drivers or sell them a new card, that card is probably over 5 years old.
October 31st, 2000, 09:51 AM
Jeff the Brit

Junk the sound card ...one of those drove me nuts some years back trying to get it working on Win95....turns out the card ain't quite Win95 compatible, the newsgroups used to be full of messages complaining about that damn card !
October 31st, 2000, 10:13 AM
qei

thanks for all the help--turns out it was a driver problem w/Win95. Ended up re-formatting HDD and doing a complete new install--did get both sound card and modem working and all seems well--thanks again!