At a customer site we installed McAfee 6.0, Since then we are have a problem that when they try and print they get an Spool32 Illeagal Operation error. Has anyone else ran into this or am i the only one. All help is appreicated.
Thanks
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At a customer site we installed McAfee 6.0, Since then we are have a problem that when they try and print they get an Spool32 Illeagal Operation error. Has anyone else ran into this or am i the only one. All help is appreicated.
Thanks
This right here is an easy fix for me, but that doesn't necessarily mean it will work for you. Assuming the computer is running win 9x, replace the spoolss.dll with the same file from a ME system.
Go with Social Ennemy's suggestion.
From the McAfee Prime Support site:
[quote]
Problem Description:
Error: "SPOOL32.EXE has caused an Invalid Page Fault"
Troubleshooting SPOOL32 print errors
Error when printing
Problem Environment:
McAfee VirusScan ASaP
Microsoft Windows 9x
Solution:
To resolve this issue, update the SPOOLSS.DLL file in the C:\Windows\System directory.
For Windows 95 systems, the original version should be 4.0.0.950 and it should be replaced with 4.3.0.1212. This file is available from Microsoft and came with later releases of Windows 95. You may also be able to locate this file on another Windows 95 system. Check the file version of the SPOOLSS.DLL file by right clicking on it, select 'Properties' and then select the 'Version' tab.
Microsoft has not released an updated DLL for Windows 98, however NAI has tested the SPOOLSS.DLL file from Windows Millennium Edition (version 4.90.0.3000) on Windows 98 and Windows 98 SE systems and found that this file not only functions properly, but also solves the Spool32 Invalid Page Fault errors.
Visit Microsoft's DLL Help Database by visiting <a href="http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp" target="_blank">http://support.microsoft.com/servicedesks/fileversion/dllinfo.asp</a>.
<hr></blockquote>
and
[quote]
Problem Description:
Error: "Spool32.exe has cause an invalid page fault"
After installing VirusScan 4.5x, error occurs when printing
Problem Environment:
McAfee VirusScan 4.5.x
Microsoft Windows 9x
Solution:
Windows 95 Systems
Update the SPOOLSS.DLL file in the \Windows\System directory. For Windows 95 the original version should be 4.00.950, it should be replaced with 4.03.1212 or higher. This file is available from Microsoft and is also included with later releases of Windows 95. You may have this file on another Windows 95 system. Check the file version of the SPOOLSS.DLL file by right clicking on it, select properties and selecting the version tab.
If this does not correct the issue on Windows 95 systems, you may wish to examine the Microsoft Q article located at <a href="http://support.microsoft.com/support/kb/articles/Q191/9/49.ASP" target="_blank">http://support.microsoft.com/support/kb/articles/Q191/9/49.ASP</a>.
As a workaround, you may choose to exclude SPOOL*.* from on-access file scanning and do not scan 'All files'.
If this still does not correct the issue on Windows 95 systems, view solution <a href="http://knowledge.nai.com/b2c/solutionarea.asp?id=NAI13895" target="_blank">NAI13895: Information to Troubleshoot VirusScan 9x</a> for the information you should send to technical support to escalate the issue.
Windows 98 Systems
Update the SPOOLSS.DLL file in the \Windows\System directory. Microsoft has not released an updated DLL for Windows 98. However we (Network Associates) have tested the SPOOLSS.DLL file from Windows Millennium Edition (version 4.90.0.3000) on Windows 98 (and 98SE) and found that is file not only functions properly but also solves the Spool32 invalid page fault errors.<hr></blockquote>
We've also used that very same trick in our win9x machines when we started deploying McAfee VirusScan. The above excerpts solved our problem.
You'll need to extract it from a WinME machine, as finding it elsewhere will be difficult...