Pick Up of Completed Repair Order

Seems to be that the customer wants thier PC repaired now, but when I call and tell them its ready they are slow to pick up their system. Could be price shock for their repair.
would like to hear from other Techs or Shop Owners about this topic https://forums.windrivers.com/ After 30 Days we send out a cert letter to the customer. We do not seem to have this problem with commerical Accounts only with home users and it is money related, they get paid then I collect for the repair.

------------------
Computer Shop Owner A+ COMPTIA https://forums.windrivers.com/ https://forums.windrivers.com/ https://forums.windrivers.com/ https://forums.windrivers.com/

[This message has been edited by NTTECH1 (edited January 29, 2001).]

had one guy in the store - i want my system done now!! we finish it asap - but this was 2 months ago..and now he doesnt want his system, go figure

------------------
Quote the madcow, 'Never Moo'

haven't had that problem but I've been rushed to get one done only to find out when I delivered it that the customer was leaving town for a week and my delivery was just holding him up!! What a guy huh? Talk about a lack of trust.

------------------
The difference between stepping stones and stumbling blocks is how you use them

Charge for storage of their system. Some places say they are not responsible for stuff left over x number of days.

Unless you have an epidemic of abandoned machines, I wouldn't implement such a policy because you may lose customers who are annoyed at the storage charges...

------------------
If it ain't broke, and you try to fix it anyway, then it WILL need fixing!

Tell them Anything left over 30 days will be sold for cost of repairs. Unless special arangements are made. Also offer a faster turn around with a added charge of 20.00 for expidited service. Just like an auto mechanic. X