Initial Right Click on Desktop

I have a user with a personal Toshiba Satellite laptop that he bought from Circuit City as a display model. I'm not too familiar with XP, but I was able to muddle my way around and recreate a new profile for him and deleted the old one that was really molested by all the CC shoppers. He was complaining that when he would right click on the desktop for the first time, it would take 10+ seconds to actually bring up the selection window in order to select "properties" or whatever. Once this is done the first time, every time after that seems fine. This happened in the old profile and in the new one. Anyone have any idea to remedy this? The user was complaining how it wasn't working correctly because of that and that he was considering taking it back even though everything else works fine. So now I'm here with my limited XP experience. Anyone care to suggest a solution? I tried a new profile, different resolution settings, and a couple of other things that I thought might be slowing down the process, but I'm wondering if this is just an XP thing. Thanks all.

I wouldn't dream of using a display model myself without first formatting and putting a fresh copy of Windows on there. It'll probably save him tons of trouble and time in the long run and if any problems with hardware exist, chances are they'll show themselves during a reinstall.

Yep, I had suggested that he at least do a restore from the system disk, but he wanted a quick resolution to the problem. If it were my own and not even a display model, I'd still wipe it clean and start from scratch. I hate the extra fluff programs that manufacturers put on that I will never use.