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New to XP,need to know how to find folders which need to be deleted.Need someone comfortable giving me the steps navigating Windows Explorer to delete these folders in order to reinstall NAV:C:\Program Files\common Files\Symantec Shared\VirusDefs folders
c:\Program Files\Norton AntVirus.Thanks.
You say "New to XP" so do you know how to use explorer in say Windows 95 or 98. The concept is the same. Easy way to get to explorer is Right Click on my computer and choose explore(If you can't see my computer you can either make it appear by going to Display properties and choosing it to appear, sorry maybe someone will post exacts for this but if you click around you should find-I am not in front of an XP machine). Or you can goto start->programs and I believe explorer is in accesories.
From there on the left hand side will be objects and folders with pluses next to them. You then just hit the pluses next to the path you want: so hit + next to C: then + next to Program files, etc. You can then highlight right before the specified deleted folder and then delete. I take it you are following the exact instructions provided by NAV. So they probably told you to go through Add/Remove programs and then remove the folders that weren't removed?
All in all the basic answer is as long as you have the rights explorer should be basically the same as Windows 9x.
[quote]Originally posted by felix kk:
<strong>New to XP,need to know how to find folders which need to be deleted.Need someone comfortable giving me the steps navigating Windows Explorer to delete these folders in order to reinstall NAV:C:\Program Files\common Files\Symantec Shared\VirusDefs folders
c:\Program Files\Norton AntVirus.Thanks.</strong><hr></blockquote>
??? :confused: ???
Just what is it you want to know? I am wracking my brain trying to figure out your question.
Thanks for your reply but i still need some help to complete the task.Please be more specific as my knowledge in this area is limited.With your help,am able to navigate to these folders:c:\program files\common files\symantec shared\virusdef folders , c:\program files\norton antivirus.Symantec wants me to delete the above folders in order to reinstall again correctly.My question:which ones should be highlighted and delete?Symantec shared\and \virusdef?Also norton antivirus?Thanks.
Which version of NAV are you trying to uninstall, and are you trying to reinstall the same version, or a different one?
I found these at Symantec's site, look them over, are they what you needed to know?
Norton AntiVirus Corporate Edition 7 will not work nor will it reinstall after upgrading a Windows 9x computer to Windows 2000
There was also this one...
You cannot uninstall the Norton AntiVirus Corporate Edition 7.5 client using the Add/Remove Programs applet
Ok, those links didn't work, the URL's must be to long or something.
Instead, goto <a href="http://www.symantec.com/techsupp/enterprise/" target="_blank">http://www.symantec.com/techsupp/enterprise/</A> and select a product, and version, then goto the Knowledge base, and plug in "How to reinstall", and check out the articles that come up. You may need to refine the search, but once you get the hang of it, I am sure you will find the answer you are looking for.
I think I understand what you're asking. Don't delete the folders. Just run the uninstall program. If you want to delete something delete MS Messenger. I hate that thing.