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I had a user who created a word document
and when she went to print it will just
GPF or Dr watson came up. I tryed the same document on 3 different systems and same thing happen, the doc was corrupt. Is there some way in word of office to repair a word doc if corrupt. :( :(
1st attempt: Open it and do a 'save as...'Quote:
Originally posted by jsigmon:
I had a user who created a word document
and when she went to print it will just
GPF or Dr watson came up. I tryed the same document on 3 different systems and same thing happen, the doc was corrupt. Is there some way in word of office to repair a word doc if corrupt. :( :(
2nd attempt: Open it and do a 'cut & paste' to a new document.
GPFs are 16-bit errors unlike IPFs which are 32-bit errors.
In the case of your document it has become corrupted in the area of the file that stores information related to 16-bit information. 99.9% of the time this is simply a crapped up printer driver (normally 16-bit eg. HP, Epson, Canon).
Try the following the possible fixes listed in Q87856 of the Microsoft knowledge base at
http://support.microsoft.com/s upport/kb/articles/Q87/8/56.ASP?LN=EN-US&SD=gn&FR=0&qry=damaged%20document&rnk=10&src=DH CS_MSPSS_gn_SRCH&SPR=WRD97
I hope this helps! ;)