Nero Support

So I wrote this wonderfully informative email to Nero support - first time I have needed to use it... and I just got back this terribly helpful reply (note the bolded section):

Hello,

thank you for your email requesting technical support for
our products. You have received this auto-reply because
we want to help you as quickly and efficiently as possible.
For this purpose, we have created a special HelpTool which
you can view (or download for free) from our website:

http://www.nero.com/en/index.html#c1002822798638

The HelpTool will help you find answers to your problem
fast, without you having to wait for someone from our support
team to contact you. The HelpTool really is the fastest way
to solve problems and you will find it very easy to use.

Please note that your email has not been forwarded to our
support team. If the HelpTool fails to solve your problem, you
will find a support email address in the 'If it has not been
possible to solve the problem' section of the HelpTool.

Maybe you are not looking for technical support. In that case,
please check the FAQs on our website or try one of the addresses below:

- if you have questions regarding SALES, please contact [email protected]
- if you have any SUGGESTIONS, we want to hear from you. Send them to [email protected]
- if you have collected new PARAMETERS for your cd-rom/dvd-rom drive, send them to [email protected]

Please try not to mix the topics in your email as it will take
us longer to answer you. Sending seperate emails to the email
address which corresponds best to the topic will speed
up our response time.

Thanks for your understanding and best regards,

Your Nero support team

__________________________________________________


OK I understand that people write to support with non support issues but honestly if you write to [email protected] you do kinda expect it to go to at least the help desk, not just auto replied and told that the 20 mins you spent constructing a sensible email was a complete waste of time.

Oh btw, here is the page they talked about in the email - spot the support email address http://www.nero.com/en/index.html#c1002822798638

So now I have not only filled out there online support request I am copying my mail to the addy shown there.

Now considering this is an issue with the Nero installer very little of the information they want will have any bearing on it all.

I guess they don't get much traffic at the real support team, and this is probably why Roxio have a better name amongst users.

found it !!
[email protected]

do i win a prize?

well tbh the proggy is very good :)

most big companies are like this. If you pay maintence then its a completly differnet story. I usualy find small companies are helpful but bigger ones are not (unless you pay). Try contacting MS for support :/

:rolleyes: :rolleyes: :rolleyes: