and the morons continue to be sheltered and protected
I can only tolerate so much ...and this is pushing that limit
a few days ago I had to do an xp install on two computers, both sleighted to take about 2 - 2 1/2 hours because they're slower computers (like p3 450s with 64 megs of ram) -- but I saw it coming, so its all good....
Well, the installs took 3 1/2 hours -- and I barely got the essentials in (office, pcanywhere) and I left the place at 9:15 ...not happy, but they had the bare minimum.
The next day (please keep in mind, this is the helpdesk) they can't open acrobat documents, I can't open zip files....:rolleyes: duh, install it, its on our servers. Then the icing on the cake -- my |only they use| program isn't installed and it had some special stuff on it..............
:mad: :flame: :mad: I'm goin insane now -- for one, you didn't tell me that, two, not my fault you don't have those settings. So who's getting blamed? of course, me.
At what point do you slap 'em upside the head and tell 'em to quit their bitchin' and do their job?
Flex your muscles a little.
Write up a proposal on how much money and time you could save by firing a couple help desk people and implementing SMS. With SMS you could roll out your software updates automatically (and have the option of rollbacks) plus, remote control of the users machine is soo much more timely.
If nothing else you will scare the help desk people into getting off their a$$es. Why is it that most people don't know the meaning of initiative? I've dealt with a number of techs, just in the last month, who's primary mindset is "how little can I do?" or "that's not my job" instead of "how can I get the job done?"
Re: Flex your muscles a little.
Quote:
Originally posted by silencio
Write up a proposal on how much money and time you could save by firing a couple help desk people and implementing SMS. With SMS you could roll out your software updates automatically (and have the option of rollbacks) plus, remote control of the users machine is soo much more timely.
If nothing else you will scare the help desk people into getting off their a$$es. Why is it that most people don't know the meaning of initiative? I've dealt with a number of techs, just in the last month, who's primary mindset is "how little can I do?" or "that's not my job" instead of "how can I get the job done?"
I like it.
SMS.
Go for it - we had 3 helpdesk techs supporting 600+ workstations (about 900 users) with this. Just the ROI will make the bosses drool. :cool:
Re: Flex your muscles a little.
Quote:
Originally posted by silencio
If nothing else you will scare the help desk people into getting off their a$$es. Why is it that most people don't know the meaning of initiative? I've dealt with a number of techs, just in the last month, who's primary mindset is "how little can I do?" or "that's not my job" instead of "how can I get the job done?"
Fine and dandy, but there are many reasons techs just stop caring. You constantly hit walls with management and coworkers who think you are an idiot until you prove them wrong time and time again. Yet they still never let you implement anything. You know you could run the place by yourself, yet you have to put up with all the BS of an incompetent coworker(s) and boss.
That and 90% of the job is reactionary and that is the hardest thing to explain to exec's or a boss that wants to see you working. Well sorry, my junk is working, nobody in the office needs me, you won't let me make the changes I would like to make, so I will sit here and wait until somebody brakes something and chances are it will be you mister(ms) know it all manager/exec type.
That and if I have anymore freaking users blatantly lie to me this week I, I, I, I :flame:
