Remote Assistance won't start

I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

Any ideas?

Did you do the windows update for remote assistance? Wouldnt be the first time an M$ update made things worse....

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Originally Posted by mrwilhelm

I'm baffled... Remote Assistance used to work fine, but now when the "Novice" (as Microsoft calls them) sends me an invite via Messenger and I accept nothing happens. There have been absolutely no changes to either my system or my network, and like I said earlier it WAS working fine.

Any ideas?

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I am having the same problem. have you gotten anywhere with this yet?

Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.

Quote:

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Originally Posted by futuretech

Sounds like a firewall issue. Have them shut off their firewall, if they are on XP they could have the built in firewall running.

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these machines are running on a homenetwork. the only firewall is from the router and port 3389 is triggered and forwarded. I am able to use remote desktop between these machines and that's suppose to use the same basic technology. any other suggestions?

Try having the remote assistance invite sent by e-mail.
Sometimes for some reason MSN messenger invites dont seem to work.