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Can someone please enlighten me on removing this virus remotely. I may have to tell the client over the phone what to do.
her Norton 2000 says:
Virus name: Bloodhound.Exploit.12
File: Master Boot Record for Physical drive number 0
Location: Boot Record
My partner did those and he's gone now, so I'm playin' catch up ;)
If you can help please do so with sequential detail if possible.
Thanks in advance.
That depends on the OS shannon, but in general terms:
95/98/ME get the relevant boot disk and type
fdisk /mbr
hit return
sys c
hit return
at the a: prompt
2k/XP boot from cd, go into repair console and type
fixmbr
hit return and accept warning
fixboot
hit return and accept warning
NT I am not sure on, but you may need the Emergency Repair Diskettes
Hope this helps in some way .
http://servicenews.symantec.com/cgi-...eral&tpre=ent&
on that page is another link about removing it ;
http://service1.symantec.com/support...448?Open&src=w