Belkin Router - Israel Firmware Destroyed it!
I called Belkin tech support in the US and was told that my router
was defective but because I am not located in the United States (I
just moved to Israel last month from the US, where I purchased the
router) that I could not get a Return Authorization
Note the situation below. I now have the power light constantly
flashing green, despite numerous resets and power cycles.
----- Original Message -----
From: "Avram Hein" <[email protected]>
Date: Tue, 10 Aug 2004 10:49:50 -0500
To: [email protected]
Subject: 802.11g Wireless DSL/Cable Gateway Router F5D7230-4
> I recently moved to Israel, where I tried to run my 802.11g
Wireless DSL/Cable Gateway Router F5D7230-4 (which I purchased in
the USA) with the updated firmware for Israel (available on the Belkin
website). It had worked fine but then I had decided that, since I was
in Israel, I should install the Israel firmware.
>
> Since then I have been unable to connect to the router and when
I tried to run the easy install wizard, I got a message that I could
not connect to router. Note that this happens even when I press the
reset button for a long period of time.
>
> Please help ASAP
>
> note that I am running Barak ISP with Bezeq, if that matters.
> --
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Comments:
contact #
Chat Text:
Spencer Jones: Hello, how may I help you?
You: I have a Belkin 2.4GHz 802.11g router
You: f5d7230-4
You: I tried installing the Israel Firmware and then I was unable to
connect to my router
You: Using the 192.168.2.1
You: I then tried to reinstall and was given a message that I can not
connect to the router
You: Now I have turned off the power, reset, and run a power cycle
and for
some reason I have my power light flashing green
You: and right now I have my router plugged in and the power light is
flashing green and I can not connect to it from my webbrowser.
Spencer Jones: Please check the IP address on the computer
You: how?
Spencer Jones: start--> run--> type cmd
Spencer Jones: On the command prompt type "ipconfig" and
hit on enter
You: connection specific dns suffix : lan
Spencer Jones: ok
You: IP address : 10.0.0.1
You: Subnet mask 255.0.0.0
You: Default gateway: 10.0.0.138
Spencer Jones: Please click on "Start" and go to
"Control Panel"
Spencer Jones: Click on "Network and Internet Connections"
and click on
"Network Connections".
Spencer Jones: Right click on "Local Area Connection/" and
click on
properties
Spencer Jones: Here, highlight "Internet Protocol TCP/IP"
and click on
"Properties".
Spencer Jones: Which option is selected there?
You: obtain an ip address automatically
Spencer Jones: Are you connected to the modem directly now from this
computer?
You: No, that's what is weird
You: I am plugged in through the router
You: but the router does not act
You: Like, it simply serves an an "extension cord" for the
Ethernet cords
You: before I was connected directly throgh the modem since the
router was
not working
Spencer Jones: To which port have you plugged in the cable from the
modem
into the router?
You: the modem is plugged in to the router and the ethernet in #1 is
connected to my Ethernet connection on my computer
Spencer Jones: Is the modem plugged into the Internet/Wan port?
You: yes
Spencer Jones: Please contact your modem vendor and ask them to
disable
the DHCP capabilities on the modem
You: how?
You: It worked before...
You: I am shutting off DHCP on my modem settings
You: then what?
Spencer Jones: ok
You: I just stopped my DHCP server.
Spencer Jones: If you disable the DHCP server of your modem , check
the IP
address now on your computer.
You: 10.0.0.1
You: ip address
You: If I connect through the modem, but plug in the router
(regardless of
what is plugged in) I still get the power light to flash
You: and not function properly
Spencer Jones: Please call us on our toll free number so that we can
try
the reset as you speak to us on phone and replace the product if it's
not
working at all.
You: I am internationally
You: I am not currently in the US
You: It worked until I installed the Israel firmware
You: I am currently in Israel
You: I do not see a local number
Spencer Jones: We have an international toll free number
You: what is it?
Spencer Jones: Please try 00 800 22355460 or 00 800 223 55 460 with
an ext
of 2263
