Repair install hangs

Customers new Gateway. Would not boot. Low virtual memory error on startup. Removed hard drive and scanned on bench machine. Found 4036 virii, trojans, etc. Cleaned/deleted all. Replaced hard drive. No joy. Repair/ install. Hangs at 35 min. Knowledge base says uninstall Anti-virus, remove peripherals, cards, etc. If it's the Norton Anti-virus hanging the repair, how do I remove it? Can not boot in any mode, stuck in install. Drive is ntfs.

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Originally Posted by MobilePCPhysician

Customers new Gateway. Would not boot. Low virtual memory error on startup. Removed hard drive and scanned on bench machine. Found 4036 virii, trojans, etc. Cleaned/deleted all. Replaced hard drive. No joy. Repair/ install. Hangs at 35 min. Knowledge base says uninstall Anti-virus, remove peripherals, cards, etc. If it's the Norton Anti-virus hanging the repair, how do I remove it? Can not boot in any mode, stuck in install. Drive is ntfs.

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If you must keep the original install... then go for a parallel install - then you will be able to access the registry on the original.

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Originally Posted by NooNoo

If you must keep the original install... then go for a parallel install - then you will be able to access the registry on the original.

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Did a parallel install on a separate drive. How do I access the other registry?
https://forums.windrivers.com/images.../2005/03/1.gifhttps://forums.windrivers.com/images.../2005/03/1.gif

Sorry for the bump, but a clean install is out of the question.https://forums.windrivers.com/images.../2005/03/1.gif

The other reg is accessible in the current one. It would be a different "hive" that needs to be edited.
I'll look for something more appropriate to your situation (probably tomorrow, btw...unless the brit contingent helps out here first, hey edhttps://forums.windrivers.com/images.../2005/03/1.gif), but check this for an example and some help :
http://support.microsoft.com/?id=307545
Just for info purposes, what kb article do you refer to?

btw: even with a parallel install, the norton "rnav" tool should do the job well enough, if that is the problem.

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Originally Posted by TripleRLtd

The other reg is accessible in the current one. It would be a different "hive" that needs to be edited.
I'll look for something more appropriate to your situation (probably tomorrow, btw...unless the brit contingent helps out here first, hey edhttps://forums.windrivers.com/images.../2005/03/1.gif), but check this for an example and some help :
http://support.microsoft.com/?id=307545
Just for info purposes, what kb article do you refer to?

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http://support.microsoft.com/default...&Product=winxp

And thanks. Since it's a Gateway computer, it would be an OEM install, right?

Edit: Booted using repair console. Using listsvc, disabled all norton services. However, there is one service that is a security service? not sure, the computer is off the bench, will post the name tomorrow, that shows up as incomprhensible characters. A heart, exclamation point,etc. To disable it, I need to be able to type it. Is it a virus in the registry? How do I fix this?

Bump again

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To access the old registry:
Click Start, and then choose Run. The Run window appears.
Type regedt32, and then click OK. The registry editor appears.
Click on the HKEY_LOCAL_MACHINE window.
Click the Registry menu, and then choose Load Hive. The Load Hive window appears.
Browse to the folder "%systemroot%\system32\config", click System, and then click Open. The Load Hive window prompts you for a Key Name.
Type "test" and then click OK. Test appears as a key.

You now have access to the old registry.

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Document ID:1999042311472612

Thanks Noo, that did the trick.https://forums.windrivers.com/images.../2005/03/1.gif