Downloader.Trojan

Ok one of my knuckle head users has a virus…Downloader.Trojan..I can’t delete, fix or quarantine it. I have tried safe mode and everything…any suggestions??!!

remove the hard drive and hook it as slave to a machine with updated antivirus software and then scan it. if you get a report of infected files you can search for the files and make sure they are gone or quarantined. another way is to do an online scan at trend micro. also you can check the registry to kill any run keys that refer to the infected files found. make sure to update the customers antivirus...install and run spybot...ad aware.

Here is the link to your other thread where others are answering your ????.

Hi,

I spent 12 hours yesterday trying to get the damn 'Downloader.Trojan' off my computer. [Symantec's most recent update for this is June 2002!]

I looked in all the forums, did all the usual 'update your virus definitions' in Norton Antivirus, multiple scans in safe mode, downloaded four 'spyware' softwares, and none of it worked!

The only thing I managed to get to work was the 'Trojan Eliminator'! Go to this URL and download it FR~EE for 30 days. (Though I'd bookmark it too, 'cos if you get another trojan it will save you trying to find it again! ;o)

http://www.alarural.com/rd/trojan_eliminator.html

Let me know if you need any help with it. (I don't think it will be named the same, but my exe file was called: xqexwbx.exe and was in the WINDOWS main directory C:\WINDOWS\xqexbx.exe)

Hope it helps!

Kyle