lost dial up connectivity

A friend of mine with an e-machine running XP sp2 had a virus detected by AVG. AVG indicated it had to shut down to clear the virus. He did so but since rebooting gets to the stage in his walmart connect where it indicates talking to network. At this point it proceeds no further.It does not lock up it just never progresses. I have checked drivers and reinstalled the walmart software. Even worked thru with the walmart people to verify their software is in right. At this point I am not surte where to go next. Any recommendations welcome. The system will not allow me to restore to before the virus even thoug it show restore points. It goes through the motions then tellls me it cant do it. All suggestions welcome.

I would suggest the virus still hides inside the restore files. and is reinfecting the pc
shut off system restore as it no longer works apparently
download stinger and run it in safe mode
check the password and login name again even if you think its exactly correct

Thanks so much I will try that soon as I get home.

Stinger came up clean. I spent the rest of the evening trying to get my D-link 120D to work with xpsp2 (never did get it to work) so going to try
Start > Run > sfc /scannow and see if that will fix anything.

Ran the sfc and it seemed to get through all right did not ask for the disk. I did not have time to do a lot beyond that last night I think I also have problems with the virus checker I will reinstall that tonight and rerun it then see where I am when I try to connect. I only have a restore disk so am in a hard place if I need to do any fixes on windows. I really don't want to have to use that restore disk.

How about this one ? (which I just added to) whcih can cause no apparent connection, as well as 'stuffing it up' after a bit like in that thread.. I think all thats likely connected, is your local dns cache, which you can flush easily enough at command prompt by typing :- ipconfig /flushdns

For how long that takes, I'd try it anyway :)

Edit: Now I read the thread properly ! .. So Yup make sure you do re-run any virus checkers if you aren't 100% certain of their 'workingness' & you want sp2 on it before even trying to connect.

This is handy for that ;)Windows XP Service Pack 2 Network Installation Package for IT Professionals and Developers