outlook 2002 not remembering password on exit.

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May 20th, 2005, 08:39 AM
deseqer

outlook 2002 not remembering password on exit.

I am currently suck on a issue with outlook 2002 were when open up outlook 2002 and press send and recieve it will ask you for the password. as long as you leave outlook 2002 open you will not have to type the password again. but as soon as you exit and reenter outlook you will have to reenter the password again.

this system is a windows xp Pro system with sp2. with office Small business xp loaded on it.

I have already tried this from Microsoft
http://support.microsoft.com/Default.aspx?kbid=290684

also have tried Uninstalling and reinstalling Microsoft office

a different *.pst file

I am running out of ideas any surgesstion would be welcomed.
May 20th, 2005, 09:09 AM
DonJ

That link you posted goes nowhere.

I've seen the same problem with Outlook Express. The only way I was able to get rid of it was to reboot. Don't know why, but it solved that problem.

Just a suggestion.

Also, does this PC have direct access to the internet or is it going through a proxy server or firewall?

Let us know how it ends up.
May 20th, 2005, 09:19 AM
shamus

Is this what you tried?
http://support.microsoft.com/?kbid=290684
May 20th, 2005, 09:49 AM
deseqer

Quote:

Originally Posted by shamus

Is this what you tried?
http://support.microsoft.com/?kbid=290684

yes Shamus that was on of the KBs I tried.
May 20th, 2005, 10:29 AM
shamus

Huh...haven't clue then. Uninstall\reinstall maybe? Reg files maybe fubar.
May 20th, 2005, 11:20 AM
deseqer

I had already tried to uninstall and reinstall the product.

The only thing I seam to be coming up with is a Fresh Install of xp pro. :( which I hate to do for just one minor issue.
May 20th, 2005, 12:39 PM
shamus

maybe just a repair install of XP?
May 22nd, 2005, 09:20 PM
deseqer

Quote:

Originally Posted by shamus

maybe just a repair install of XP?

No I have not tried that.. But its worth a try.. Thank for the Sugestion
May 23rd, 2005, 09:48 AM
nekur0

This is a "feature" if you are using RPC over http. For example you are a user who need to connect to a excahnge server and your ISP blocks port 135.

If this is the case, the fix is to install Outlook 2003.
June 6th, 2005, 05:45 PM
deseqer

Just to post a fix for this issue. I landed up doing a windows xp repair which fixed the issue.

So the Customer is happy now.