When connected can you use MSIE and view the web?
If so you could also try the "control+k" function on your keyboard and type in Browser fix. Other wise you have two more options. You could
a) Reinstall the software or
b) Copy the AOL folder from a network machine that has the same version and is working if possible,
Obviously you would have to back up the users data to perform either of these tasks. Don't you just love there software. I posted a slightly relevant news story today:
http://www.vnunet.com/vnunet/news/21...fected-network
In any case good luck, I know what a bear that software can be.